Anthony Santiago
Clear Cut Pressure Washing
Surprise,AZ
18
years of professional experience
Dedicated Lead Service Technician with expertise in high-pressure equipment operation, troubleshooting, and workflow optimization. Committed to maintaining safety standards and delivering quality service, resulting in improved client satisfaction and operational efficiency.
Work History
Lead Service Technician
5 Years 5 Months- Supervised team of technicians in high-pressure washing operations, ensuring quality and safety standards.
- Implemented preventive maintenance schedules for pressure washing equipment, minimizing downtime.
- Developed efficient workflows to optimize service delivery and reduce turnaround times for clients.
- Trained new staff on equipment operation, maintenance protocols, and customer service best practices.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Developed strong relationships with clients due to consistent reliability, professionalism, and attention to detail during all interactions.
- Optimized inventory management processes, accurately tracking parts usage and replenishing stock as needed for seamless operations.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Repaired and replaced worn and damaged components.
- Contributed to the growth of the service department by identifying opportunities for process improvement and implementing innovative solutions.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Package Delivery Driver
6 Months- Navigated optimized delivery routes to ensure timely and efficient package distribution.
- Conducted thorough pre-trip inspections to maintain vehicle safety and compliance with company standards.
- Implemented best practices for package handling, reducing damage incidents during transit and delivery.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Master Roofer
11 Years 8 Months- Installed various roofing systems including asphalt shingles and metal roofs.
- Performed thorough inspections to identify leaks and roof damage, ensuring timely repairs and maintaining structural integrity.
- Collaborated with project managers to ensure timely completion of roofing projects.
- Trained junior roofers in safety protocols and best practices, enhancing team competency and reducing workplace incidents.
- Mentored apprentices, fostering skills development and adherence to quality standards.
- Repaired damaged roofs due to weather events or wear-and-tear, prolonging the lifespan of residential homes'' exteriors.
- Ensured accurate material estimates for projects, reducing waste and minimizing expenses.
- Conducted thorough inspections of roofs to identify issues and recommend appropriate repairs or maintenance strategies.
- Installed roofing materials including shingles, tiles, and metal systems to ensure durable, weather-resistant roofs.
- Implemented quality control measures to enhance workmanship and ensure compliance with industry standards.
Education
High School Diploma
Skills
High-pressure equipment operation
Fluid system maintenance
Pump maintenance
Fleet inspections and maintenance
Electrical system troubleshooting
Equipment maintenance
Equipment inspection
Problem resolution
Attention to detail
Equipment inventory
Team management and leadership
Managing operations and efficiency
Safety procedures adherence
Documentation
Adaptability
Reliability
Timeline
Lead Service Technician
Clear Cut Pressure Washing
03.2021 - 08.2026Read More
Package Delivery Driver
FedEx
09.2020 - 03.2021Read More
Master Roofer
DNA Roofing
01.2009 - 09.2020Read More
New Visions Academy
High School Diploma
Read More