Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Santos

Clovis,CA

Summary

Developed exceptional customer service and communication skills in a retail environment. Adaptable and quick to learn new systems and processes. Seeking to leverage these strengths to transition into a new, healthily challenging field and contribute effectively in diverse roles.

Overview

3
3
years of professional experience

Work History

Home Personal Shopper

Vons Grocery Store
10.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage awaiting customer pick up.
  • Continually improve in picking speed on orders to keep up with the ever-growing industry of home shopping.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Worked productively with customers and management harmoniously to meet order requirements and service expectations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Greeted clients entering the store to provide a welcoming environment and friendly customer service.
  • Memorized store layouts to fulfill orders using the shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Maintenance Member

Cinemark Theatre
04.2023 - 09.2024
  • Maintained various functions that were integral to theatre success.
  • Stocked hundreds of items to prepare for the upcoming sales week.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Displayed mastery over every available position.

Shift Leader

Boomers
09.2022 - 04.2023
  • Operated on numerous machines and exhibited problem-solving when repairing and performing maintenance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures in the tens of thousands, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Continually evaluated existing systems and procedures to identify areas ripe for improvement; subsequently implemented changes that led to increased overall efficiency and effectiveness within the department.

Customer Service Representative

Pizza Hut
05.2022 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science - Food And Nutrition

Clovis Community College
Clovis, CA
07-2027

High School Diploma -

California Connections Academy
Ripon, CA
06.2023

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Critical thinking
  • Active listening
  • Excellent communication
  • Teamwork and collaboration

Timeline

Home Personal Shopper

Vons Grocery Store
10.2024 - Current

Maintenance Member

Cinemark Theatre
04.2023 - 09.2024

Shift Leader

Boomers
09.2022 - 04.2023

Customer Service Representative

Pizza Hut
05.2022 - 09.2022

Associate of Science - Food And Nutrition

Clovis Community College

High School Diploma -

California Connections Academy

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