Anthony Santos
Honolulu
Summary
Dynamic professional with extensive experience in managing technical teams and enhancing system security. Known for resolving complex support issues and implementing preventive maintenance strategies that improved network efficiency. Eager to drive operational success in a challenging environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator and Radio Technician
U.S. Navy - USS Decatur (DDG-73)
Honolulu
01.2025 - Current
- Managed 10‑person team in executing 100+ scheduled maintenance checks and sustaining 50 communication circuits in the role of Work Center Supervisor and Communications Watch Officer.
- Achieved a 23% increase in system security and performance over five months by authoring critical SOPs and conducting advanced training, elevating overall crew proficiency and ship effectiveness.
- Resolved complex end‑user support issues with a 73% satisfaction rating and assisted in maintaining system security across multiple platforms and 167 assets.
- Troubleshot and restored shipboard network and communication systems using spectrum analyzers and proper cable management, contributing to an 80% operational success rating across racks, servers, antennas, and RF equipment.
Help Desk Technician
U.S. Navy - USS Decatur (DDG-73)
Honolulu
06.2023 - 01.2025
- Provided technical support and troubleshooting for at least 150 Navy personnel across various systems.
- Configured and maintained over 100 user accounts and access permissions for secure environments.
- Enhanced network efficiency and cut downtime by 39% by implementing consistent maintenance and rapid‑response troubleshooting practices.
- Assisted in training new personnel on help desk processes and technology tools.
Education
High School Diploma -
Eastlake High School
Chula Vista, CA06-2021
Skills
- Network monitoring
- System configuration
- Technical support
- Security protocols
- Access management
- IT infrastructure
- Customer support
- Transmitter maintenance
- Receiver repair
- Antenna equipment
- Microwave systems
- Preventive Maintenance
References
References available upon request.
Certification
TS/SCI clearance
Timeline
System Administrator and Radio Technician
U.S. Navy - USS Decatur (DDG-73)
01.2025 - Current
Help Desk Technician
U.S. Navy - USS Decatur (DDG-73)
06.2023 - 01.2025
High School Diploma -
Eastlake High School