ANTHONY SCALA, CVT
Schaumburg,IL
Summary
Driven veterinary professional with 13 years of industry experience, and 4 years in management & operations. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time-management, and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Operations Manager
Belmont Animal Hospital of Chicago
09.2023 - Current
- Developed and implemented strategies to maximize customer satisfaction.
- Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
- Increased profit by streamlining operations.
- Streamlined inventory management system to reduce waste and maintain optimal supply levels.
- Spearheaded and implemented new projects to expand scope of engagement.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
Regional Operations Manager
Blue River PetCare
01.2021 - 06.2023
- Supervised operations of 15+ company hospitals with goal of generating revenue and profit growth
- Worked with local management team and veterinarians to ensure high standards of patient care are maintained
- Acted as liaison between hospitals and corporate management, reporting visit findings and offering recommendations on how to improve clinic functions
- Ensured compliancy with OSHA, DEA, AVMA and other local regulatory bodies
- Coached practice managers on revenue and expenses, how to staff and schedule appropriately, management of inventory levels and pricing
- Recruiting, onboarding, and training of hospital leadership.
Veterinary Sonographer
4Paws Imaging
05.2019 - 01.2022
- Performed ultrasound scans on small animal patients for a network of over 100 animal hospitals
- Facilitated image interpretation from board-certified radiologists and furnished diagnostic reports for attending veterinarians
- Provided punctual and reliable service while traveling to 5+ clinics each day.
Hospital Manager
Lincoln Square Animal Hospital
01.2020 - 01.2021
- Created and updated procedures with veterinarians input as necessary to assure patient care and client service meet hospital standards
- Developed training programs to resolve personnel problems, hire new staff and evaluate employee performance
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to field leadership
- Maintained key performance indicators with strategies for purchasing, staffing, and operating costs.
Head Technician
Old Town Animal Care Center
12.2017 - 01.2019
ER/ICU Technician Shift Lead
Countryside Veterinary Center
01.2015 - 12.2017
ER/ICU Technician
VCA Berwyn Animal Hospital
05.2014 - 06.2016
Education
Bachelor Of Business Administration -
Triton College
Associate, Applied Science; Veterinary Technology -
Vet Tech Institute At Fox College
Tinley Park 11.2011 - 08.2013
Skills
- Team Leadership
- Operations Management
- Multi-Site Operations
- Veterinary Nursing
- Medical Ultrasound
- Veterinary Technology
- Business Process Improvement
- P&L Management
Certification
Certified Veterinary Technician - Illinois Department of Financial and Professional Regulation
Timeline
Operations Manager
Belmont Animal Hospital of Chicago
09.2023 - Current
Regional Operations Manager
Blue River PetCare
01.2021 - 06.2023
Hospital Manager
Lincoln Square Animal Hospital
01.2020 - 01.2021
Veterinary Sonographer
4Paws Imaging
05.2019 - 01.2022
Head Technician
Old Town Animal Care Center
12.2017 - 01.2019
ER/ICU Technician Shift Lead
Countryside Veterinary Center
01.2015 - 12.2017
ER/ICU Technician
VCA Berwyn Animal Hospital
05.2014 - 06.2016
Associate, Applied Science; Veterinary Technology -
Vet Tech Institute At Fox College
11.2011 - 08.2013
Bachelor Of Business Administration -
Triton College
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