Anthony Scarpati
Las Vegas,NV
Summary
Alarm Response Unit with extensive experience collaborating with security personnel and law enforcement to maintain public safety. Skilled at compiling information and documenting evidence, performing under extreme pressure and highly volatile situations, vigilant and attentive to detail. Extremely people oriented with the ability to quickly adapt to a diverse set of individuals and circumstances.
Overview
11
11
years of professional experience
Work History
Armed Response Unit
Securitas
06.2018 - Current
- Responsible for responding to a variety of alarms including but not limited to: burglary, fire, and duress (panic).
- As a remote unit, worked routes that included assignments from clients such as Ring, SimpliSafe, Safehome and Vivint.
- Conducted mobile and stationary surveillance on residential and commercial properties.
- Conducted surveillance for up to 12 hours at time.
- Uploaded evidence into case management system each day.
- Provided professional services and support in a volatile work environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Department Manager
Lowe's Home Improvement Stores LLC
03.2013 - 05.2018
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Prepared annual budgets with controls to prevent overages.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
Bachelor of Arts - Political Science
University of Nevada Las Vegas
Las Vegas, NV05.2014
Skills
- Adaptability and Flexibility Under Extreme Pressure & Highly Volatile Situations
- Computer Literate with Microsoft Office, Google Docs/Workspace and Excel
- 5 years Customer service experience
- 5 years managerial experience
- Diversity, Equity & Inclusion Training
- Task Prioritization
- Detail Oriented, Highly organized & Efficient
- Hardworking & Reliable
- Armed/unarmed guard card & Surveillance
- Continuous Improvement
- Team Collaboration
- Relationship Building
- Law Enforcement Collaboration
References
Furnished upon request
Timeline
Armed Response Unit
Securitas
06.2018 - Current
Department Manager
Lowe's Home Improvement Stores LLC
03.2013 - 05.2018
Bachelor of Arts - Political Science
University of Nevada Las Vegas