Anthony Schaefer
Daytona Beach
Summary
Dynamic leader with proven expertise in service prioritization and team building, honed at Spruce Creek Country Club and other esteemed venues. Excelled in enhancing guest relations and streamlining operations, achieving significant improvements in team efficiency and customer satisfaction. Exceedingly knowledgeable in POS system operations, adept at fostering a culture of excellence and respect. Skilled in conflict resolution and staff motivation, driving teams toward excellence in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Front of House Manager
Spruce Creek Country Club
03.2024 - Current
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Team Lead
Publix
12.2021 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Coached team members in techniques necessary to complete job tasks.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Crew Chief
Culver's Restaurant
01.2021 - 12.2021
- Trained all team members on key roles to maintain flexibility.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on back of house operations
- Managed team according to company standards and compliance requirements.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Mechatronics Engineering
Daytona State College
Daytona Beach, FL03-2027
Skills
- POS system operations
- Service prioritization
- Conflict resolution
- Complaint handling
- Upselling strategies
- Quality control
- Health code enforcement
- Training and coaching
- Restaurant maintenance
- Team building
- Staff motivation
- Guest relations
Timeline
Front of House Manager
Spruce Creek Country Club
03.2024 - Current
Team Lead
Publix
12.2021 - Current
Crew Chief
Culver's Restaurant
01.2021 - 12.2021
Bachelor of Science - Mechatronics Engineering
Daytona State College
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