Experienced inside sales and account support professional with strengths in order processing, quotation management, pricing analysis, and Salesforce CRM. Known for streamlining orders, resolving customer issues, and supporting sales growth.
Overview
11
11
years of professional experience
Work History
Inside Sales Manager
CED
San Francisco, CA
02.2021 - Current
Supported inside sales team with electrical product orders and customer account needs at CED.
Processed quotations, pricing requests, and order entry for contractors and builders to ensure timely project fulfillment.
Monitored inventory availability and aligned products with project and service requirements to support customer needs.
Worked with vendors and warehouse staff to process special orders and deliveries.
Resolved billing concerns, credit questions, and order discrepancies with customers.
Trained sales staff on CED systems, policies, and counter sales procedures.
Analyzed customer data to identify potential opportunities for growth in new markets.
Gathered customer feedback to enhance service quality and address areas for improvement.
Researched competitive products in order to stay informed of market trends and industry developments.
Navy Electrician's Mate
USN
Norfolk, Virginia
09.2015 - 11.2020
Maintained shipboard electrical systems aboard USN naval vessels.
Tested electrical components with multimeters and diagnostic tools.
Routed, installed, and secured cables in accordance with Navy standards.
Assisted crew with preventive maintenance and emergency electrical response.
Accounted for multi-million dollar inventories of equipment and supplies with no losses.
Education
Some College (No Degree) - Business Administration And Management
California State University, Monterey Bay
Seaside, CA
Skills
Salesforce CRM
Order processing
Quote management
Price analysis
Inventory tracking
Customer account management
Vendor management
Sales forecasting
Key account development
Team leadership
Timeline
Inside Sales Manager
CED
02.2021 - Current
Navy Electrician's Mate
USN
09.2015 - 11.2020
Some College (No Degree) - Business Administration And Management
Inside Sales Representative/Manager of Business Development and Sales at Mandiant/Now Part of Google CloudInside Sales Representative/Manager of Business Development and Sales at Mandiant/Now Part of Google Cloud