Anthony Scott
Sr Operations Manager
Porter Ranch,CA
Summary
Highly skilled and experienced professional with a proven track record in Workforce Management Systems, leading system enhancements/implementations, and utilizing strong systems analysis abilities. Proficient in Agile development approaches, adept at translating business needs into functional/technical requirements. Demonstrates exceptional leadership, collaboration, communication, and problem-solving skills. Possesses a strong commitment to team dynamics and product excellence. Has a passion to develop and build the best leaders. Creates a winning culture that allows colleagues to buy into the team. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Inbound and Outbound Operations Manager
Dollar General
Lebec, CA
05.2023 - Current
- Broad and deep knowledge of Workforce Management systems, successfully managing Dollar General’s WMS inventory.
- Led significant system enhancements and implementations, resulting in servicing 166 local Dollar General stores In Division B (Western Division)
- Evaluated employee performance through periodic reviews, providing constructive feedback for professional development opportunities.
- Implemented warehouse management system, increasing accuracy in inventory control and order fulfillment.
- Established productive relationships with carriers, negotiating contracts for cost-effective transportation solutions.
- Oversaw accurate order picking and packing processes, minimizing errors and returns from customers.
- Collaborated with inbound logistics teams to ensure seamless transitions between receiving and shipping departments.
- Contributed to strategic planning meetings, providing insights on current challenges and opportunities for growth within Dollar General's outbound operations division.
- Assisted in budget development and cost-management efforts, maintaining optimal financial performance of outbound operations.
- Ensured timely resolution of customer issues related to shipments, fostering positive feedback on company responsiveness and service quality levels.
- Reduced order processing time for faster shipment and improved customer satisfaction.
- Participated in process improvement projects, identifying areas of inefficiency or waste within Dollar General's supply chain network.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reviewed established business practices and improved processes to reduce expenses.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Collaborated with manufacturing and supply chain management.
- Utilized strong systems analysis skills and exercised discretion in making independent judgments to optimize processes and workflows.
- Translated specialized information into practical computer systems analysis, enhancing efficiency and performance.
- Increased on-time delivery rates with effective route planning and carrier coordination.
- Enhanced outbound operations efficiency by streamlining processes and optimizing workflow.
Operations Manager
Amazon
Baltimore, MD
02.2018 - 05.2023
- Drove cross-functional teams and management to informed decisions, ensuring alignment with project goals.
- Translated complex business needs into precise functional and technical requirements, facilitating streamlined development processes.
- Demonstrated exceptional verbal and written communication skills, fostering productive collaboration among team members.
- Exemplified leadership qualities through holding meetings about safety, production and career development.
- Quickly learned and comprehended technical systems, effectively contributing to exceeding daily volume and becoming #2 in Amazon's network for inbound
- Developed two process assistants into Level 4 Area Managers
- Assessed risk factors within Amazon proactively, implementing contingency planning measures accordingly as needed to mitigate potential disruptions or setbacks in daily operations proceedings.
Education
BBA - Business Administration
Davenport University
Grand Rapids, MI 01.2019 - 12.2021
Associate of Applied Science - Behavioral Sciences
Los Angeles Pierce College
Los Angeles 08.2017 - 06.2018
Skills
Workforce Management Systems
Timeline
Senior Inbound and Outbound Operations Manager
Dollar General
05.2023 - Current
BBA - Business Administration
Davenport University
01.2019 - 12.2021
Operations Manager
Amazon
02.2018 - 05.2023
Associate of Applied Science - Behavioral Sciences
Los Angeles Pierce College
08.2017 - 06.2018