Anthony Segovia
Proven Leader
San Diego,CA
Summary
Highly motivated and and forward thinking leader with a proven ability to succeed in a fast paced and very successful Healthcare startup and K-12 Healthcare service provider . Skilled at relationship building as well as excellent leadership and team-building abilities. Tendency to thrive in dynamic environments while still remaining diligent and focused on the task at hand.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Director of Operations
Covid Clinic, Inc
06.2022 - Current
- Developed department from inception of operations
- Developed Multilevel Management consisting of Operations Managers, Territory Directors, Regional Managers and Site Supervisors
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw operations department consisting of 300+ employees nationwide
- Generated $30 million+ in department revenue by improving and increasing K-12 partnerships throughout the nation
- Mentored and coached team members to foster productive and engaging work environment.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Exceeded 2022 revenue goals by $1.4 million
- Maintained detailed operating budget to ensure a smooth 501c audit process
- Analyzed profit and loss report to increase profitability and overall company performance
- Achieved team goals through formalized training plans, coaching, and performance management.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Territory Director
Covid Clinic, Inc
09.2021 - 06.2022
- Assisted Talent Acquisition department with candidate selection and interview process
- Responsible for developing and maintaining relationships with surrounding community and local government leadership
- Responsible for improving customer base by engaging community via marketing and promotional campaigns
- Increased customer retention rate by 35%
- Developed customer retention program and oversaw promotional programs as well as community events
- Oversaw operations across Arizona, New York, Kentucky, Idaho, California, Wisconsin, Oregon and Las Vegas
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Conducted regular market analysis to identify new opportunities for territory sales growth.
- Worked in conjunction with Business Development and Operations Leadership of sites, to establish realistic territory plan that will deliver on business goals
Regional Site Operations Manager
Covid Clinic
La Mesa, CA
07.2020 - 09.2021
- Responsible for operations to include supervision of personnel, including preparing work schedules and maintaining appropriate staffing
- Ensured team members and other resources are positioned for success; monitor staff performance and facilitate effective teamwork
- Identified opportunities to better leverage resources to optimize productivity and minimize costs
- Performed administrative duties to ensure the efficiency of practice
- Prepared report/data collection, as assigned, within the established time frame
- Addressed staff performance through recognition, coaching, counseling and disciplinary actions in a timely manner and implements an action plan and follow-up as needed
- Established clear objectives and measure/monitor progress and results related to department/ organization goals and initiatives
- Support Covid Clinic mission, vision, and values
- Evaluated personnel in the time frame set by Human Resources
- Developed processes to save on costs and prevent losses.
Optical Technician
Custom Eyes Optometry
Costa Mesa, CA
02.2019 - 09.2019
- Assisted with increasing overall sales by 15% and surpassing projected revenue
- Excellent sales skills exemplified with ability to sell frames and lenses
- Completed patient visit summary documentation using EHR system
- Conducted preliminary health screenings in order to provide doctor with foundational eye health information
- Coordinated exams with insurance benefits and prerequisites
- Coordinated marketing campaigns and website development
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Medical Assistant
Timothy F Kelley MD Inc
Newport Beach, CA
08.2016 - 02.2019
- Assistant to Double Board Certified Otolaryngologist and Minimally Invasive Plastic Surgeon
- Assisted President of Multidisciplinary Head and Neck Tumor Board to ensure proper medical case presentation details
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Responsible for operations and supply logistics
- Worked in conjunction with Hoag Memorial Presbyterian Medical Staff
- Assisted Surgery Scheduler with Surgical Authorizations
- Addressed Patient questions and concerns relating to procedures, insurance, medications and billing
- Checked patient insurance eligibility and benefits
- Educated patients on Culture results and sent medications based on susceptibility testing results
- E-Scribed Prescriptions and developed/sustained relationships with local pharmacies to ensure medication availability
- Scheduled necessary testing (MRI, PET, CT, Biopsy)
- Arranged for Patient case presentations at Multidisciplinary Head and Neck Tumor Board
- Ensured all attendees: Dietitians, Radiation Oncologists, Surgical Oncologist, Nurses, Speech Pathologists, Radiologists and Genomic Educators had all information on case being presented
- Aided in establishing testing protocols for the Hoag Hospital Head and Neck Tumor Board
- Managed/Updated Online Presence (Yelp, Google, Health Grades, RealSelf etc.)
- Updated and thoroughly documented patient charts in EMR during and after appointments
Education
Bachelors - Clinical Psychology
University of California
08.2019 - Current
Associate's degree - Psychology
Orange Coast College
08.2015 - 06.2019
Skills
Bilingual
Timeline
Director of Operations
Covid Clinic, Inc
06.2022 - Current
Territory Director
Covid Clinic, Inc
09.2021 - 06.2022
Regional Site Operations Manager
Covid Clinic
07.2020 - 09.2021
Bachelors - Clinical Psychology
University of California
08.2019 - Current
Optical Technician
Custom Eyes Optometry
02.2019 - 09.2019
Medical Assistant
Timothy F Kelley MD Inc
08.2016 - 02.2019
Associate's degree - Psychology
Orange Coast College
08.2015 - 06.2019