Anthony Selick
Cleveland,OH
Summary
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Lyft Driver
Lyft
08.2020 - Current
- Responded with ease to sudden changes in routes and schedules.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Followed designated routes and schedules while operating vehicles.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability
- Remained calm and poised in emergent situations
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order
- Observed passengers during journey and reported any suspicious behavior
- Developed deep knowledge of local routes and area destinations
- Adhered to all safety regulations and traffic laws while driving
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers
- Followed company guidelines and policies when interacting with passengers
- Processed payments for rides and provided accurate change when necessary
- Inspected vehicles to confirm safe and fully-functioning working condition
- Pointed out landmarks and other points of interest to passengers
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing
- Responded with ease to sudden changes in routes and schedules
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel
- Checked vehicles for adequate supply of fuel, oil and other necessary fluids
- Communicated with passengers regarding estimated time of arrival
- Followed applicable traffic regulations and traffic laws
- Assisted passengers with loading and unloading luggage for enhanced customer care
- Responded to passenger concerns and complaints politely and professionally
- Delivered passengers to destinations safely and on time
Account Representative
Joseph, Mann & Creed
11.2020 - 01.2023
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Supported customer satisfaction through regular follow-up and communication
- Implemented customized account plans to meet individual client needs
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Recorded accurate and efficient records in customer database
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges
Anti-tank Missile Man
United States Marine Corps
08.2017 - 05.2020
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Coordinated with other military units and agencies to support operations and align with mission.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
- Practiced clock and gun drills to maintain optimum skills.
- Trained new infantry soldiers on standard operating procedures.
- Skilled at working independently and collaboratively in team environment
- Proven ability to learn quickly and adapt to new situations
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Education
Certification - Phlebotomy
Phlebotomy Training Specialists
Cleveland, OH02.2024
OPOTA Certification
Medina County Career Center
Medina, OH06.2017
High School Diploma -
Medina High School
Medina, OH06.2013
Skills
- Strong Working Relationships
- Communications
- Complex Problem-Solving
- Emergency Procedures
- Equipment Accountability
- Directional Sense
Timeline
Account Representative
Joseph, Mann & Creed
11.2020 - 01.2023
Lyft Driver
Lyft
08.2020 - Current
Anti-tank Missile Man
United States Marine Corps
08.2017 - 05.2020
Certification - Phlebotomy
Phlebotomy Training Specialists
OPOTA Certification
Medina County Career Center
High School Diploma -
Medina High School