Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anthony Serna

Yakima

Summary

Director of Operations with over 18 years of extensive expertise in driving operational excellence and strategic growth. Adept at implementing innovative solutions and optimizing processes to achieve measurable results and enhance productivity. Skilled in team building, project management, and fostering cross-functional collaboration, with a proven track record of aligning departments to meet company-wide objectives and delivering exceptional customer service.

Overview

18
18
years of professional experience

Work History

Multi Site Manager

Space Age Fuel
02.2025 - Current
  • Led cross-functional teams to achieve project milestones and deliver results on time and within budget.
  • Streamlined inventory control processes, resulting in reduced overhead costs and improved order fulfillment rates.
  • Managed vendor relationships effectively, negotiating contracts for better terms and maintaining strong working partnerships.
  • Optimized site layouts for improved workflow efficiency, resulting in faster processing times and higher customer satisfaction ratings.
  • Developed and implemented site-specific strategies for enhanced performance, resulting in increased productivity across all locations.
  • Improved multi-site management efficiency by streamlining communication and collaboration between sites.
  • Managed budgets effectively by tracking expenses closely, identifying cost-saving opportunities, and implementing financial controls when necessary.
  • Promoted a culture of continuous improvement by encouraging innovative ideas from staff members across all sites involved in the process improvements projects.
  • Recruited top talent for key positions at multiple locations using targeted strategies such as job fairs or social media campaigns.
  • Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
  • Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Achieved cost savings by identifying opportunities for process improvements that led to increased productivity without sacrificing quality or safety standards.
  • Reduced spill incidents by implementing strict safety protocols and conducting regular inspections of equipment.

Director of Operations

Ramsey Companies
04.2023 - 01.2025
  • Direct $80M unit operations, enhancing process efficiency and financial oversight.
  • Lead and develop team through performance management, fostering goal achievement.
  • Oversee budgetary and financial responsibilities, ensuring strategic decision-making.
  • Manage inventory and pricing strategies, optimizing resource allocation.
  • Conduct EPA compliance checks, maintaining operational standards and safety.
  • Analyze complex operational data to identify bottlenecks, implement data-driven solutions, and streamline processes for enhanced productivity.
  • Cultivate strong cross-functional relationships, leading diverse teams to achieve ambitious goals and deliver exceptional results in a dynamic environment.
  • Pioneer cutting-edge operational strategies, leveraging emerging technologies to revolutionize workflow efficiency and maintain competitive advantage.

District Manager

Pilot Flying J Travel Center
03.2020 - 04.2023
  • Led customer service to boost sales, reduced shrinkage, and enhanced store performance.
  • Managed inventory to minimize loss, ensuring accurate tracking and physical counts.
  • Conducted interviews and evaluations to attract and retain high-quality staff.
  • Developed training programs to improve employee knowledge and engagement.
  • Reviewed sales reports to optimize inventory management and sales strategies.
  • Led multi-site operations, driving performance metrics and implementing strategic initiatives across diverse travel center locations.
  • Optimized operational efficiency, resulting in substantial revenue growth and enhanced customer satisfaction scores for assigned district.
  • Fostered strong team dynamics, mentoring staff and cultivating a culture of excellence in customer service and operational standards.

General Manager – District Manager

LOVE'S TRAVEL STOPS
06.2014 - 03.2020
  • Directed operations, achieving $30M revenue with 150 staff, boosting customer satisfaction.
  • Enhanced merchandising strategies, optimizing costs and maintaining budget targets.
  • Ensured safety compliance and improved inventory processes, reducing losses.
  • Mentored employees, resolving issues to enhance performance and morale.
  • Resolved complex issues, significantly improving customer and employee satisfaction.
  • Spearheaded multi-faceted operational improvements, elevating customer service standards and driving substantial efficiency gains.
  • Utilized data-driven problem-solving techniques to address customer and employee concerns, resulting in marked satisfaction increases.

Store Manager – Various Supervisor roles

WALMART SUPERCENTER
05.2007 - 06.2014
  • Led teams to surpass sales targets, optimizing inventory and customer satisfaction.
  • Directed associates in resolving customer issues, adhering to company standards.
  • Drove sales by ensuring effective merchandise presentation and accurate pricing.
  • Implemented safety and cash handling guidelines, enhancing store operations.
  • Analyzed economic trends to align sales strategies with community needs.
  • Implemented novel merchandising techniques and pricing strategies, resulting in improved product visibility and substantial revenue growth in assigned areas.
  • Fostered a culture of teamwork and continuous improvement, mentoring associates to deliver exceptional customer service and resolve issues efficiently.
  • Ensured strict adherence to safety protocols, loss prevention measures, and cash handling procedures, minimizing risks and maintaining operational integrity.
  • Analyzed market trends and community needs to forecast sales, optimize budgets, and strategically position the store for long-term growth and success.

Education

High School Diploma -

Farmersville High School
Farmersville, CA
06.2003

Skills

  • Operational improvements
  • Inventory management
  • Recruiting
  • Food Service
  • Sales
  • Payroll administration
  • Bookkeeping
  • Scheduling
  • Customer service
  • Marketing
  • Advertising
  • Employee supervision
  • Store operations
  • Restaurant operations
  • Staff training
  • Risk management
  • Project management
  • Program implementation
  • Expense reporting
  • Team building
  • Safety management
  • Operations management
  • Productivity improvement
  • Staff development
  • Transportation
  • Route planning

Languages

English
Spanish

Timeline

Multi Site Manager

Space Age Fuel
02.2025 - Current

Director of Operations

Ramsey Companies
04.2023 - 01.2025

District Manager

Pilot Flying J Travel Center
03.2020 - 04.2023

General Manager – District Manager

LOVE'S TRAVEL STOPS
06.2014 - 03.2020

Store Manager – Various Supervisor roles

WALMART SUPERCENTER
05.2007 - 06.2014

High School Diploma -

Farmersville High School

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