Anthony Shane Canale, Jr.
Cordova
Summary
Dynamic Facility Operations Supervisor with a proven track record at CBRE, excelling in optimizing operational efficiency and enhancing customer satisfaction. Adept in project management and team building, I effectively prioritize workloads and ensure safety compliance, driving successful outcomes in facility management and vendor coordination.
Overview
19
19
years of professional experience
Work History
Facility Operations Supervisor
CBRE at Baptist East Memorial Hospital
Memphis
07.2024 - Current
- Organized, scheduled and supervised facility staff to ensure efficient operations.
- Performed daily inspections of the facility to identify maintenance issues and safety hazards.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Initiated new projects aimed at improving customer satisfaction or optimizing operational efficiency.
- Analyzed existing processes within the organization in order to identify areas needing improvement or cost savings opportunities.
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Ensured compliance with local laws, regulations and codes related to the facility's operations.
- Coordinated with outside vendors to provide services such as landscaping, pest control, janitorial services and other repairs.
- Responded promptly to emergency situations in order to minimize disruption of service delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Facility Supervisor
Indigo Agriculture
Memphis
08.2019 - 07.2023
- Supervised day-to-day facilities operations to maximize internal customer experience
- Monitored and resolved internal customer work order requests, including providing status updates through resolution, using project management software application called Jira
- Managed and coordinated all outside vendor services for Indigo’s Memphis office
- Solicited quotes and created facilities related purchase orders for the Memphis and Boston offices using purchasing software (Oracle, Coupa, and Salesforce)
- Trained all 3rd party vendors on work order and billing procedures for the Memphis and Boston offices
- Reviewed facilities vendor invoices and submitted invoices to Accounts Payable department for on time payment using Coupa purchasing software
- Coordinated and supervised preventative maintenance and repairs on air handler units, split system units, and ice machines, etc
- Supervised small renovations projects with external vendors and managed the scheduling and coordination of all maintenance projects for the Memphis office
- Assisted in the writing, updating and implementation of standard operating procedures
- Performed routine inspections of Indigo Memphis floor spaces for overall condition and systems integrity
- Managed office evacuation plans and responsible for office safety (First Aid, AED)
- Administered onboarding of new facilities role employees hired for the Memphis and Boston offices
- Created and maintained vendor relationships for all building systems and facility needs
- Managed shipping and receiving for Indigo’s Memphis office with external vendors (FedEx, UPS, USPS)
- Solved all minor facility issues at fast/effective pace, including HVAC issues, leaks, electric, and plumbing
Facility Services Coordinator
Germantown Performing Arts Center
Germantown
10.2013 - 04.2019
- Company Overview: GPAC
- Managed GPAC 120-member volunteer program, assigned work details, conducted briefings, and supervised events
- Coordinated artists needs with touring company and facilitated day of event scheduled activities (load-in times, sound checks, artist meet and greets, post-show artist signings)
- Organized facility setup, transportation, hospitality, and security needs for all GPAC events
- Coordinated and supervised custodial personnel weekly assignments and activities
- Planned and provided oversight for facility repair and maintenance projects, utilizing the City of Germantown Maintenance Management System
- Managed security access for GPAC employees and vendors
- GPAC
Facility Manager
Germantown Athletic Club
Germantown
04.2013 - 10.2013
- Company Overview: GAC
- Managed club staff by assigning and monitoring tasks, ensuring performance of customer service standards
- Enforced facility rules and regulations
- Handled emergency situations, customer complaints, and more complex problems or inquiries
- Reconciled and signed-off on shift monetary transactions
- Closed and secured building, setting alarms, and performing security checks
- GAC
Membership Representative
Germantown Athletic Club
Germantown
08.2006 - 03.2013
- Company Overview: GAC
- Marketed the Germantown Athletic Club through providing daily tours, handling of phone inquiries, and general customer-employee relationship building
- Assisted with membership drives and supported promotional events and open house activities
- Performed daily membership registration transactions
- Operated computer fitness center-based software: Check Free, RecTrac
- Handled daily monetary transactions
- Participated in quarterly customer service training focused on customer relationship building
- GAC
Education
Bachelor of Business Administration - Marketing Management
University of Memphis
Memphis, TN01.2011
Skills
- Self-motivated
- Strong work ethics
- Ability to multi-task
- Effectively prioritize workload
- Excellent written communication
- Excellent verbal communication
- Organizational skills
- Time management
- Collaboration
- Team building
- Microsoft Office
- Purchase Order Software
- Oracle
- Coupa
- Salesforce
- Project management
- Safety compliance
References
References available upon request.
Timeline
Facility Operations Supervisor
CBRE at Baptist East Memorial Hospital
07.2024 - Current
Facility Supervisor
Indigo Agriculture
08.2019 - 07.2023
Facility Services Coordinator
Germantown Performing Arts Center
10.2013 - 04.2019
Facility Manager
Germantown Athletic Club
04.2013 - 10.2013
Membership Representative
Germantown Athletic Club
08.2006 - 03.2013
Bachelor of Business Administration - Marketing Management
University of Memphis
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