Versatile Systems Technician with solid experience in diagnosing, troubleshooting and resolving system issues. Strengths include robust technical skills, knowledge of various operating systems, and ability to maintain network infrastructure. Have implemented efficient solutions that have improved overall system performance in previous roles.
Overview
24
24
years of professional experience
Work History
Systems Technician III
General Dynamics Information Technology (GDIT)
Pentagon, District of Columbia
03.2021 - Current
Oversee, coordinate, and manage teams of technicians to ensure completion of daily activities
Evaluated upcoming tasks and anticipated equipment, procedures and training needs.
Executed on-time and under-budget project management on complex issues for senior leadership while liaising with contractors to re-engineer programs.
Monitored system performance and generated reports accordingly.
Coordinates development of deliverables and products.
Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
Perform multi-floor fiber installation and quality assurance duties including (but not limited to): outside cabling and fiber installation; configuring cameras, routers, computer hardware/software, and security cameras
Plan network layouts and configure systems to user environments
Calculated design specifications or cost, material and resource estimates.
Manage the allocation of network installation and engineering tasks for a small install team (30-40 people)
Define and execute detailed installation schedules
Implement LAN and WAN equipment including termination of Cat 5E, Cat 6E, and fiber single mode and multi-mode termination and fusion splicing capabilities
Provide guidance and work leadership to less-experienced network personnel
Maintain current knowledge of relevant technology as assigned
Installation Technician
Anistar Technologies
Kaiserslautern, Germany
10.2020 - 03.2021
Commercial and government work pulling wire, running cables through trays, conduit, and panduit
Installed and maintained outside plant cable systems, including aerial, underground, and buried cables.
Performed splicing activities on coaxial, fiber optic and copper cables in accordance with industry standards.
Pull and terminate CAT5 and CAT6 cable
Installing, replacing, and building rack mounted UPS
Implemented safety protocols while performing job duties in order to minimize risk of injury or property damage.
Participated in team meetings regularly to discuss current tasks and upcoming projects.
Cable Installation Technician
Zachary Piper Solutions
Fort Belvoir, Virginia
10.2018 - 09.2020
Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
Supporting infrastructure for all classified and non-classified lines as well termination on punch down blocks and patch panels
Fiber optic cable installation including all splicing and end to end terminations
Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
Reading and interpreting blueprints for customer for surveys for future projects
Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters.
Demonstrated professionalism and excellent customer service throughout all customer interactions.
Installation Technician
Goodman Networks
Bossier City, Louisiana
09.2016 - 08.2018
Work independently and responsible for the installation of AT&T/DirecTV systems in residences and businesses
Provide technology service and support to all assigned customers to ensure customer satisfaction at the highest levels
Conducted site surveys to determine the best location for satellite dish placement.
Making sure the customer is comfortable with all aspects of running the DirecTV system by providing thorough explanations
Running coax and Cat5 cables and activating receivers
Dug trenches through gravel, rocks and tree roots to lay cable.
Responsible for on the job field training and supervision for newly hired employees
Service Technician
Verizon Communications
Alexandria, Virginia
04.2000 - 06.2016
Performed necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment
Communicating frequently with customers on matters dealing with service, planning, billing, and company policy
Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
Spliced and terminated coaxial and fiber optic cables according to industry standards.
Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
Normally worked and traveled alone between multiple work locations by driving company vehicles with little or no direct supervision
Adhered to established safety protocols while working on ladders or rooftops during installation processes.
Education
Network Fundamentals/ Operations -
Martinsburg, West Virginia, USA
96 hours of classwork towards Microsoft certifications -
Blue Ridge Community and Technical College
Howard University - Washington, District of Columbia, USA
Skills
Security Clearance - TS/SCI : March 2023
Strong communication and interpersonal skills
Thorough, detail and deadline-oriented able to proactively prioritize and multitask to complete multiple projects within deadlines
Working knowledge of cat5, cat6, termination/splicing fiber optic cable, all shielded and non-shielded copper cable, and coaxial
Network and switch hardware configuration
VoIP Systems installation and maintenance
Installation of outlets, pulling cables, pre termination including organizing, forming, dressing, patching, and labeling cables to defined standards
Assemble and install various satellite dishes for domestic and international service on rooftops and ground pole mounts
Ability to work seamlessly as team leader or independently to complete projects
Extensive history in government, residential and commercial settings
Timeline
Systems Technician III
General Dynamics Information Technology (GDIT)
03.2021 - Current
Installation Technician
Anistar Technologies
10.2020 - 03.2021
Cable Installation Technician
Zachary Piper Solutions
10.2018 - 09.2020
Installation Technician
Goodman Networks
09.2016 - 08.2018
Service Technician
Verizon Communications
04.2000 - 06.2016
Network Fundamentals/ Operations -
Martinsburg, West Virginia, USA
96 hours of classwork towards Microsoft certifications -
Blue Ridge Community and Technical College
Howard University - Washington, District of Columbia, USA
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