Anthony Shea
Rotterdam
Summary
Dynamic Senior Operations Coordinator with a proven track record at FedEx, enhancing workflow efficiency through innovative process improvements. Skilled in leadership and problem-solving, I successfully implemented quality control measures that boosted data accuracy and mentored teams, driving performance and operational excellence. Proficient in Microsoft products and logistics oversight.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Coordinator
FedEx
Rotterdam
09.2025 - Current
- Coordinated daily operations to enhance workflow efficiency and support team objectives.
- Implemented process improvements to optimize service delivery and reduce operational delays.
- Supervised project timelines, ensuring alignment with strategic goals and departmental standards.
- Developed training materials and led sessions to enhance staff capabilities and knowledge retention.
- Analyzed operational data to identify trends and inform decision-making processes for management.
- Implemented innovative solutions to address operational challenges, leading to enhanced workflows and better overall team performance.
Senior Operations Administrator
FedEx
Rotterdam
07.2021 - 09.2025
- Implemented quality control measures that increased accuracy in data management and reporting.
- Mentored new staff members, fostering skill development and enhancing team performance.
- Answered telephone calls, emails and in-person inquiries to respond to customer requests and questions.
- Trained and certified in handling hazardous materials.
- Processed customer requests via online portal system
Sales Associate
FedEx Office
Clifton Park, NY
12.2019 - 07.2021
- Assisted customers with product selection and service inquiries to enhance overall satisfaction.
- Operated printing and finishing equipment efficiently to produce high-quality materials.
- Maintained inventory levels and organized stock for optimal accessibility and flow.
- Assisted customers with shipping domestic and international packages.
- Processed transactions accurately using point-of-sale systems, ensuring financial integrity.
Driver
Agilis Corp
Rensselaer, NY
09.2019 - 11.2019
- Operated vehicles safely to deliver packages on time.
- Adhered to local traffic regulations and company safety protocols.
- DOT certified to drive
Operations Administrator II
FedEx Ground
Rensselaer NY
05.2015 - 09.2019
- Implemented quality control measures that increased accuracy in data management and reporting.
- Mentored new staff members, fostering skill development and enhancing team performance.
- Answered telephone calls, emails and in-person inquiries to respond to customer requests and questions.
- Trained and certified in handling hazardous materials.
- Data entry for all damaged and disposed of packages
Education
Associate of Science - Human Services
Schenectady County Community College
Schenectady, NY05.2015
Skills
- Versed in Microsoft products / TEAMs
- Leadership
- Customer service
- Problem-solving
- Planning and implementation
- Policies and procedures implementation
- Interpersonal communication
- Inventory management
- Process improvement strategies
- Logistics oversight
- Performance reporting
- Process improvements
Certification
CPR / First Aid
Timeline
Senior Operations Coordinator
FedEx
09.2025 - Current
Senior Operations Administrator
FedEx
07.2021 - 09.2025
Sales Associate
FedEx Office
12.2019 - 07.2021
Driver
Agilis Corp
09.2019 - 11.2019
Operations Administrator II
FedEx Ground
05.2015 - 09.2019
Associate of Science - Human Services
Schenectady County Community College