Anthony Singleton
Gastonia,NC
Summary
Proactive and certified Project Manager with a strong track record in executing diverse project management responsibilities, overseeing project workflow and operations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager Enterprise
Segra + UPN
01.2022 - Current
- Build project workflow and lead weekly market calls with cross-functioning teams such as OSP, operations, and engineering and design
- Request equipment allocation and shipment to field techs: schedule equipment, pre-install, and install service turn-up with Field Techs, NOC, IP and Voice engineers
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
Finance Business Operations Specialist
Spectrum Reach
09.2019 - 12.2021
- Actively and consistently supported all efforts to simplify and enhance the customer experience
- Monitored, reconciled, and posted daily credit card invoice charge transactions
- Independently research and resolve related issues
- Review aging reports weekly, notifying sales of clients exceeding 30, 60, and 90-day thresholds
- Sent appropriate notifications to clients indicating past due monies, the action needed to bring their account current, and consequences for failure to pay
- Initiate payment plans and forward delinquent accounts to collection agencies
- Resolve post-invoicing issues by researching discrepancies for clients against payment logs
- Assist clients and Account Executives with billing conflict resolutions
- - Awarded six Quarterly Awards for Teamwork and Work Ethic
- - Recovered over three million in potential bad debt funds
Back Office Support
YMCA of Greater Charlotte
09.2018 - 09.2019
- Updated the Greater Y of Charlotte monthly website calendar content to ensure accurate information
- Help with fundraising opportunities and membership retention plans
- Assist with assigned special projects
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Operations Supervisor
Carolina Rent a Car
09.2016 - 09.2018
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Political Affairs Internship
The Borgen Project
01.2018 - 06.2018
- Represented The Borgen Project at various business, political, and community events
- Created a personal fundraising campaign that helped raise over $5,000.00
- Mobilized over 100 individuals to contact their members of Congress in support of key poverty-reduction legislation
- Spoke at several high schools about the importance of knowing who their local representatives are
- Wrote letters of support for critical programs to political leaders, media, and other groups
Education
Master's Project Management - Project Management
Western Carolina University
Cullowhee, NC01.2026
Bachelor of Arts - Political Science
UNC Charlotte
Charlotte, NC05-2019
Skills
- Project planning and development
- Team collaboration
- Project tracking
- Schedule management
- Client relations
- Stakeholder communications
- Advanced problem solving
- Risk management
- Document management
- Scope management
- Cross-functional collaboration
- Contract management
- Conflict management
- Meeting facilitation
Certification
Project Management Certification, Google Coursera, 02/23
Timeline
Project Manager Enterprise
Segra + UPN
01.2022 - Current
Finance Business Operations Specialist
Spectrum Reach
09.2019 - 12.2021
Back Office Support
YMCA of Greater Charlotte
09.2018 - 09.2019
Political Affairs Internship
The Borgen Project
01.2018 - 06.2018
Operations Supervisor
Carolina Rent a Car
09.2016 - 09.2018
Master's Project Management - Project Management
Western Carolina University
Bachelor of Arts - Political Science
UNC Charlotte
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