Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Anthony Slayman

Vero Beach,FL

Summary

Dynamic professional with extensive experience in customer service and team leadership at First National Bank of Pennsylvania. Proven track record in money handling and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in staff training and development, fostering a motivated team environment while ensuring compliance and accuracy in financial transactions.

Overview

16
16
years of professional experience

Work History

Asst Manager

Giovannis Pizza Restaurant
03.2018 - 08.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Head Teller

First National Bank Of Pennsylvania
01.2016 - 03.2018
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
  • Developed strong rapport with customers by actively listening, addressing concerns promptly, and providing tailored solutions.
  • Introduced customers to other bank team members to help meet financial needs.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
  • Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
  • Streamlined teller operations for improved productivity, implementing organized cash drawer management procedures.
  • Elevated branch reputation through consistent delivery of friendly service and expertise in managing diverse financial transactions.

Shift Lead

Mcdonald"s
01.2008 - 02.2015
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Education

Business Management

Harrisburg Area Community College
Harrisburg, PA

High School Diploma -

Howard Horace Furness High School
Philadelphia, PA
06-2006

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Workload management
  • Team building
  • Employee scheduling

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Asst Manager

Giovannis Pizza Restaurant
03.2018 - 08.2023

Head Teller

First National Bank Of Pennsylvania
01.2016 - 03.2018

Shift Lead

Mcdonald"s
01.2008 - 02.2015

Business Management

Harrisburg Area Community College

High School Diploma -

Howard Horace Furness High School

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Anthony Slayman