Anthony Smith
Quincy,MA
Summary
Dedicated and customer obsessed retail professional with a history of meeting and exceeding company goals. Seeks to become a Store Manager that will assume a multi-unit leadership position. Believes in success through a solid vision that embraces company values and creating an excellent team. Adaptable leader that navigates change well and leads others through challenges. Resilient attitude and positive approach to overcoming obstacles to find success.
Supports team and recognizes successes while maintaining high expectations to meet and exceed goals.
Collaborative approach to work and builds strong networks with all levels of leadership.
Overview
21
21
years of professional experience
Work History
Operations Manager
HomeGoods
05.2023 - Current
- Responsible for $9.3m sales in FY2023 which generated a 3% sales comp. Achieved credit card acquisition goals for the year delivering 108% result to goal.
- Improved operational efficiency by streamlining processes and training back of house team to execute at a high level to expedite flow of goods to the sales floor.
- Manages Talent Acquisition for the store and completes all hiring, training, HR, and scheduling functions.
- Engages in all aspects of the store and actively merchandises a challenging store environment.
- Adapts quickly to changing business opportunities and can motivate others to embrace change and step out of individual comfort zones.
- Co-Captain of the Inclusion and Diversity Committee for the Boston District.
- Stretch assignment as primary liaison between another store in the district and the DM during a LOA.
Store Manager
Bed Bath & Beyond
04.2015 - 05.2023
- Lead total store operations as a hands-on, results driven Store Manager responsible for total sales volume of $7.5m (FY2022).
- Effectively led store through many different changes in business model surrounded by many technical challenges throughout last 2 years.
- Engaged, hands-on merchant with passion for creating impactful sales-focused presentations. Recognized by District Manager for top merchandising ability in the District.
- Inspirational leader that recognizes and develops talent from within the organization. Develops skills of others to improve sales, processes, and customer engagement.
- Agile multi-tasker that adapts well to changing business needs at all times and leads others effectively through new initiatives and change.
- Strong organizational skills with emphasis on details.
- Resilient leader that puts organizational goals at the forefront of all decisions during challenging periods.
Store Manager
Kohl's Department Stores, Inc
06.2003 - 04.2014
- Led overall store operation including responsibility for sales, credit acquisition, customer service, retention, human resources, profit and loss, inventory, expense management, and store presentation. Managed sales volumes between $15-$22M.
- Managed staff levels between 50-100 (peak season) associates.
- Drove retention through associate development, quarterly IDP's, consistent and actionable feedback, execution of associate recognition programs, and hands-on management style.
- Multiple district achievement awards for sales performance, credit acquisition, customer service, and associate retention.
- District Customer Service Captain 2009-2012 responsible for mentoring other store teams in service initiatives.
- On-Campus recruitment team member UMASS Amherst 2009-2011.
- District Captain for Kohl's Community Service Program (Kohl's Cares for Kids)
- Opened Plymouth, MA location 2005. Operations ASM responsible for recruiting, training, freight management, fixture set up and associate engagement.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Interacted well with customers to build connections and nurture relationships
Education
2 Years - Business
Bridgewater State University
Bridgewater, MA02.1990
Skills
- Merchandising Planning and Execution
- Customer Engagement
- Recognizes Business Trends
- Resilient Leader
- Highly Adaptable to Change
- Develops Self and Others
- Strong Business Acumen
- Committed to Teams and Communities
- Creates Positive Work Environment
- Highly Collaborative
Timeline
Operations Manager
HomeGoods
05.2023 - Current
Store Manager
Bed Bath & Beyond
04.2015 - 05.2023
Store Manager
Kohl's Department Stores, Inc
06.2003 - 04.2014
2 Years - Business
Bridgewater State University