Anthony Smith
Dallas,TX
Summary
Looking forward to attaining a position with a growing company that will allow me to display my knowledge and skills to achieve both professional and personal success. Able to handle high volumes of company and customer requirements while maintaining the emphasis on the quality of customer satisfaction. Capable of performing at a high level of effectiveness and efficiency and deal with stress positively. Excellent problem solving and negotiating skills. Authorized to work in the US for any employer Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
ZaLat Pizza
Dallas, TX
09.2021 - 08.2024
- Responsible for managing the daily operations of my restaurant, including development and performance management of my employees.
- Oversee the inventory and ordering of food and supplies, optimize profits, and ensure the restaurant is running efficiently.
- Being responsible for the daily operations of my restaurant, which includes numerous responsibilities: Finance Management, Food inventory, Labor costing, and Accounting.
- Adhering to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
- Very proficient in P&L, AVT, and inventory reporting.
- Overachieved in every quarter by implementing policies and procedures to maximize profit and cut costs.
- Staffing, Scheduling - to ensure no overlaps or gaps and making sure all employees are accounted for and not exceeding the required percentage of time for our company's requirements.
- Kitchen Operations - Preparing ingredients and cooking pies according to recipes.
- Ensuring that food is prepared and cooked to the correct specifications of our company.
- Following food safety procedures to prevent cross-contamination and foodborne illnesses.
- Keeping the kitchen clean and organized.
- Organizing and implementing programs to increase local business.
- Oversaw product development initiatives from concept through completion stages.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Supervised employees through planning, assignments, and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
- Administered employee discipline through verbal and written warnings.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Developed service and sales strategies to improve retention and revenue.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented campaigns and promotions to help with developing goods and services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Bar lead/Day Bartender
Taco Lingo
Dallas, TX
02.2021 - 09.2021
- Liquor order and inventory.
- Preparing the bar for opening shift including mixing pre made drinks(Margaritas etc.), garnishes and making sure the bar is well stocked
- Providing excellent customer service by taking orders, preparing them efficiently, and building a rapport with clientele.
- Handling card and cash transactions, ensuring that all funds in the cash drawer are accounted for by the end of the shift.
- Keeping an eye on patron intoxication levels and responding appropriately.
- Working with management, when needed, to maintain a safe environment.
- Cleaning the bar and the surrounding area of spills and other messes, as needed.
- Developed menus that included beer, wine, spirits, cocktails, and other drinks.
- Promoted new items or specials to increase sales opportunities.
- Participated in monthly inventory counts of all beverage products.
- Assisted in hiring, training, and scheduling of bar staff.
- Adhered to safety protocols when handling alcohol products.
- Performed opening and closing duties such as cleaning equipment, restocking shelves.
- Ordered supplies to ensure adequate inventory levels were maintained.
- Supervised daily operations of the bar area.
- Tracked employee attendance records and ensured punctuality.
- Provided customer service by greeting guests and taking orders for drinks.
- Demonstrated knowledge of various types of beers, wines, liquors and mixed drinks.
- Resolved customer complaints quickly and efficiently.
- Utilized POS systems to process orders accurately and efficiently.
- Managed cash transactions accurately while adhering to company policies.
- Monitored customer consumption of alcohol ensuring no over-intoxication occurred.
- Communicated effectively with customers to ensure satisfaction.
- Ensured compliance with all applicable laws and regulations regarding alcoholic beverages.
- Conducted regular performance evaluations for bar staff members.
- Maintained proper liquor levels throughout each shift.
- Created weekly schedule for bar staff based on business needs.
Manager/Bartender/Server
Cool River Cafe
Irving, TX
01.2019 - 01.2021
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Planning drink menus and informing customers about new beverages and specials.
- Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
- Checking identification to ensure customers are of legal age to purchase alcohol.
- Taking inventory and ordering supplies to ensure the bar and tables are well-stocked.
- Adhering to all food safety and quality regulations.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate, and returning correct change to patrons, balancing the cash register.
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
- Developing new cocktail recipes.
- Updates staff members regarding new laws about the sale of liquor and tobacco, perform price checks.
Manager/Bartender
Steam Theory Brewery
Dallas, TX
05.2018 - 01.2019
- Coordinate with HR manager regarding recruitment needs.
- Assisting in interviewing, hiring, training, and firing bartending staff, holding regular meetings with staff, and communicating with the assistant bar manager about assigned tasks and responsibilities, as well as sales targets.
- Informing staff about unavailable products and drinks, maintaining and implementing work procedures to ensure efficiency.
- Ordering supplies when necessary and performing cash-up procedures after every shift.
- Review inventory, implement, and control all bar procedures and practices.
- Handle waste disposal and establish physical presence at the bar.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Bartender/Supervisor
Lorenzo Hotel
Dallas, TX
01.2018 - 05.2018
- Liquor orders and inventory.
- Providing restaurant guests with friendly and professional service, excellent food quality, and consistency of execution in an attractive, well-maintained environment.
- Maintaining and stocking all bar items.
- Orchestrated all social functions, including private parties, business meetings, and formal engagements.
- Established new marketing techniques, increasing overall revenue.
- Worked varied shift schedules, including lunch and dinner shifts, opening and closing the restaurant several times a week.
- Consistently exceeded sales goals by providing superior customer service and quality food.
- Addressed complaints and resolved problems with both staff and customers.
- Responsible for managing register receipt counts and bank deposits.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Monitored daily sales transactions to ensure accuracy.
- Managed employee performance through coaching, counseling, mentoring and disciplining as needed.
- Organized special events such as theme nights, happy hours, promoting them within the local community when possible.
- Resolved customer complaints in a professional manner while maintaining high levels of customer satisfaction.
- Developed cost controls methods to reduce waste and maximize profits.
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
Server/Bartender/Key Holder
The Fat Rabbit Pub
Dallas, TX
04.2016 - 12.2017
- Handling operational procedures for opening and closing
- Assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized
- Mixing, garnishing and serving alcoholic according to company specifications
- Taking orders and making guests feel taken care of
- Keeping a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
- Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment
- Organizing the bar area to streamline drink preparation and inventory
- Placing orders for liquor, beer, wine, and other supplies
- Responsible for daily audit at end of night shift.
Bartender/Server
Grand Lux Cafe
Dallas, TX
09.2009 - 03.2016
- Welcoming all diners and guests inside the restaurant
- Ensured cleanliness of dining and bar areas; attending to proper setup of tables, chairs and utensils
- Provided restaurant guests with menus and oriented them on best selling items, 'Catch of the Day', special promotions and new entries
- Recommended the right pairing of food and cocktail or spirits
- Engaged customers in friendly conversation to keep the mood in the bar light, fun and friendly
- Relayed drink orders to make sure they were served to customers in a prompt manner
- Provided customers with drink recommendations; engaged in upselling new drinks on the menu
- Discussed menu items with diners and made recommendations based on their particular tastes and preferences.
Education
Associate in Arts (AA) -
Tyler Junior College
Tyler, TX05.2008
Skills
- Bartending
- Busser
- Food Service
- Host/Hostess
- Restaurant Experience
- Restaurant Management
- Serving Experience
- Banquet Experience
- Microsoft Excel
- Microsoft Office
- Toast
- Team management
- Operations management
- Restaurant management
- Labor Cost Analysis
- Performance Management
- Profit & Loss
- Financial Management
- Pricing
- Management
- Account Management
- Branding
- Workflow Planning
- Service Quality Improvement
- P&L Management
- Business Development
- Quality Management
- Loss Prevention
- Expense Control
- Schedule Management
- Customer Retention
- Business Administration
- Project Management
- Staff Supervision
- Sales
- Customer Relationship Management
- Staff Motivation
- Budget Forecasts
- Cross-functional team management
- Recruitment
- Organizational Development
- Problem Resolution
- Safety assurance
- Staff Development
- Human Resources Management
- Deadline-oriented
- Budget Development
- Purchasing and planning
- Leader
- Risk Mitigation
- Sales Analysis
- Client Relations
- Vendor Partnerships
- Relationship Building
- Operations Management
- New Business Development
- Analytical Skills
- Revenue and Market Expansion
- Vendor Negotiations
- Performance Improvement
- Performance Analysis
- Staffing
- Motivation
- Change Implementation
- Verbal and written communication
- Matrix Management
- Budgeting and cost control
- Performance Improvements
- Succession Planning
- Sound Judgment
- Data review
- Process Redesign
- Budget coordination
- Sales expertise
- Facility Management
- Employee Scheduling
- Staff Management
- Multimillion-dollar P&L Management
Affiliations
Recreation basketball coach
Youth mentor
Accomplishments
- Employee of the month
- GM of the quarter
- Employee relations committee
- Research and development team
- Company trainer
- GM of company training store
Certification
- TABC certified
- Food Handlers
- Texas food managers certification
- Associates in Arts
Languages
Spanish
Limited
References
References available upon request.
Timeline
General Manager
ZaLat Pizza
09.2021 - 08.2024
Bar lead/Day Bartender
Taco Lingo
02.2021 - 09.2021
Manager/Bartender/Server
Cool River Cafe
01.2019 - 01.2021
Manager/Bartender
Steam Theory Brewery
05.2018 - 01.2019
Bartender/Supervisor
Lorenzo Hotel
01.2018 - 05.2018
Server/Bartender/Key Holder
The Fat Rabbit Pub
04.2016 - 12.2017
Bartender/Server
Grand Lux Cafe
09.2009 - 03.2016
Associate in Arts (AA) -
Tyler Junior College