Anthony Smith
Myrtle Beach,SC
Summary
Efficient employee with a strong track record of completing tasks swiftly and maintaining high productivity. Specializes in customer service, time management, and conflict resolution to ensure seamless dining experiences. Excels in communication, adaptability, and teamwork to meet diverse customer needs and achieve high satisfaction levels.
Overview
7
7
years of professional experience
Work History
SERVER
Soho Sushi Seakhouse
Myrtle Beach, SC
08.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
BARTENDER
Quaker Steak & Lube
Salem, OH
02.2020 - 07.2022
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Poured wine, beer and cocktails for patrons.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
OPENING MANAGER
Tim Hortons
Salem, OH
03.2017 - 01.2020
- Conducted regular inventory checks to keep merchandise stocked and accounted for.
- Trained new staff members in operating policies and procedures.
- Provided leadership and guidance to team members as needed.
- Opened facility daily and prepared areas for service.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Handled customer service issues and rectified employee problems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a professional manner while adhering to company policy.
Education
High School Diploma -
Salem High School
Salem, OH08-2017
Skills
- Beverage Preparation
- Quality Control
- Strong Work Ethic
- Positive and professional
- Professional Appearance
- Suggestive Selling
- Guest Engagement
References
References available upon request.
Timeline
SERVER
Soho Sushi Seakhouse
08.2022 - Current
BARTENDER
Quaker Steak & Lube
02.2020 - 07.2022
OPENING MANAGER
Tim Hortons
03.2017 - 01.2020
High School Diploma -
Salem High School
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