Anthony Smoot
West Sacramento,CA
Summary
Starting out as a detail IT Trainer and working my way up thru the IT protocols and ending up as a IT Help Desk Technician and giving the chance to start my own department as the transportation supervisor and with
focused hard work as Transportation Supervisor with a demonstrated history of working with all levels of clients while maintaining efficiency and quality. Offering 6+years of experience in the area of patient transportation and setting up patient transportation in a FQHC setting. Communicative with staff and proficient in client service.
Overview
13
13
years of professional experience
Work History
Patient Transportation Supervisor
Ampla Health Corporate
Yuba City, United States
06.2014 - Current
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information.
- Planned and established transportation routes, work schedules and operator assignments.
- Maintained and verified time, transportation, financial, inventory and personnel records.
- Oversaw transportation of 6 Counties and operating 6 Transportation vans daily by coordinating patient scheduling and routing of patients to and from there appointments and developing efficient routes and workload schedules.
- Demonstrated tasks to new hires and assigned to experienced workers for further training.
- Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as Scheduling, Routing and Transportation of Patient.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Managed routing, driver supervision and DOT compliance.
- Allocated equipment to meet transportation needs and financial goals.
- Verified that drivers completed required safety training and attended quarterly driver safety meetings.
- Implemented new policies related to improve working conditions for all drivers and fostered work environment that maximized employee morale and engagement.
IT Help Desk Technician
Ampla Health Corporate
Yuba City, CA
09.2010 - 07.2013
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Performed tests of functionality, security and performance of different workstations and devices.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Activated accounts for clients interested in new services.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
IT Trainer
Ampla Health Corporate
Yuba City, CA
08.2008 - 09.2010
- Compiled IT training and assessment resources based on an understanding of technical processes and skills-development needs.
- Oversaw technical documentation, instruction, and evaluation to meet IT education initiatives.
- Acted as asecond-tier technical resource for helpdesk and assisted with answering technical questions.
- Created courseware using online learning management system tools and various graphics and multimedia software programs.
- Worked with the video production team and developed new training content in various distribution channels.
- Updated training coursework and requirements according to group and technology changes.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully implementing new programs that the staff needed training on.
Education
No Degree -
Yuba College
Marysville, CASkills
- Driver Safety Programs
- Transportation and Logistics Coordination
- Customer Experience
- Driver Communications
- ADA Regulation & Compliance
- Daily Vehicle Inspections
- Patient Transportation and Transfer
- Administrative Support
- Medical Transports
- Driving and Transportation
- Drivers Daily Log (DLL)
- Routing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of Executive in the development of Patient Transportation Services .
- Supervised a team of 6 drivers.
- Working Clinic Staff to insure patients are transported in a safe manner.
Timeline
Patient Transportation Supervisor
Ampla Health Corporate
06.2014 - Current
IT Help Desk Technician
Ampla Health Corporate
09.2010 - 07.2013
IT Trainer
Ampla Health Corporate
08.2008 - 09.2010
No Degree -
Yuba College
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