Anthony Smuda

• Promoted to oversee and direct the day-to-day operations of the warehouse to ensure productivity and increased results.

• Supervise & coordinate daily warehouse activities while overseeing workforce scheduling, training and safety monitoring.

• Conducted regular inventory audits to maintain accuracy and prevent product loss/discrepancies.

• Implemented Lean Manufacturing principles to streamline warehouse operations, reduce waste, and improve process efficiency, resulting in increased productivity and cost savings

• Coach and develop team members by recognizing strengths & performance, along with providing guidance and leadership to improve on areas that may need improvement.

• Implemented the 5s Methodology across warehouse operating areas resulting in a 25% increase in operating/storage space.

• Responsible for loading and unloading daily inbound/outbound shipments to ensure accuracy and enhanced service deliveries.

• Partnered with Senior Management to develop new strategies to improve customer service, drive store sales and grow the existing customer base.

• Implement company policies and procedures to ensure high levels of customer satisfaction and employee productivity.

• Ensure that all products & displays are merchandised effectively to maximize sales & profitability.Lead day-to-day warehouse and store operations, driving productivity and operational excellence across multiple locations.

• Supervise and schedule staff, oversee training, and ensure strict adherence to safety protocols.
• Conduct regular inventory audits, reducing discrepancies and minimizing product loss.
• Manage inbound and outbound shipments, ensuring accuracy and timely service delivery.
• Coach and develop team members, providing actionable feedback and recognition to boost performance.
• Collaborate with senior management to develop and implement strategies for customer service improvement, sales growth, and customer base expansion.
• Implement store policies and procedures to maximize customer satisfaction and employee productivity.
• Oversee merchandising to optimize product displays and increase sales and profitability.

• Delivered in-home and in-store consultations, building a loyal customer base through personalized solutions and exceptional service.
• Resolved complex product and installation issues by coordinating between customers and vendors, ensuring timely and tailored resolutions.
• Drove repeat business by following up on new and existing purchases, consistently exceeding customer expectations and supporting account growth.

• Led hiring, training, and supervision of a 40+ member team, fostering a culture of high performance and accountability.
• Developed and implemented new sales initiatives, aligning daily operations with strategic sales and productivity goals.
• Collaborated with senior management to set and achieve revenue targets on monthly, quarterly, and annual timelines.
• Motivated team members through behavioral-based coaching, resulting in an 88%+ Net Promoter Score and 80% staff retention rate.
• Created and executed sales plans to address challenges, capitalize on trends, and drive continuous improvement.

• Developed customized solutions across diverse product categories by collaborating with clients, architects, builders, and interior designers.
• Managed an extensive client portfolio, consistently meeting and exceeding weekly and monthly revenue goals.
• Recognized as a 3-time Best Buy Magnolia Presidents Club Salesperson of the Year for surpassing $1 million in annual sales.
• Provided expert guidance on interior/exterior design, ensuring functional and visually appealing spaces tailored to client needs.

• Consistently exceeded sales goals through cross-department selling and exceptional customer service.
• Utilized consultative sales techniques, asking targeted questions and applying active listening to identify customer needs.
• Executed daily operational tasks, including inventory control, merchandising, and transaction processing, to maintain department efficiency.

• Managed daily operations in inventory control, merchandising, training, shipping/receiving, and financial reporting.
• Developed a loyal customer base by leading a proactive team and implementing effective customer service strategies.
• Recognized by senior management for driving store success through strong sales, employee development, and operational excellence.