Anthony Soler
DeLand
Summary
Results-oriented Senior Analyst and Resource Planning Coordinator with extensive experience in operations optimization, workforce management, and data analytics. Demonstrated ability to triage payroll issues, manage complex workflows, and ensure compliance with corporate and state labor guidelines. Proven expertise in leveraging advanced workforce management software, including Verint, Avaya CMS, Workbrain, and Five9, to enhance efficiency across multi-site healthcare environments. Committed to driving operational excellence and delivering strategic insights that support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Coordinator
CVS Health
07.2023 - Current
- Lead comprehensive resource planning, including time/attendance tracking, workflow monitoring, and management of clinical PBM site communications.
- Manage complex payroll functions, performing pay-affecting reviews, adjustments, and corrections to ensure 100% accuracy in employee compensation.
- Serve as a subject matter expert (SME) for workforce systems including Verint, Workbrain, Workday, MYHR, and CMS Supervisor.
- Facilitate User Acceptance Testing (UAT) for system upgrades, patching, and new project initiatives to ensure seamless operational continuity.
- Triage and resolve time/attendance inquiries, ensuring strict adherence to corporate guidelines, state labor laws, and Leave of Absence (LOA) protocols.
- Remote
- Coordinated cross-functional teams to streamline project workflows and enhance operational efficiency.
- Managed scheduling and logistics for multiple projects, ensuring timely completion and adherence to deadlines.
- Analyzed data trends to inform strategic decisions, contributing to overall business objectives and performance metrics.
Interim Analyst
CVS Health
02.2023 - 07.2023
- Monitored real-time queues via Avaya CMS, Five9, and Verint WFM to ensure adherence to staffing and service level agreements (SLAs).
- Executed strategic staffing adjustments and forecasting for multi-skill/multi-site call center environments to maximize employee efficiency.
- Analyzed operational data to support staffing adjustments, ensuring the team met consistent performance goals.
- Maintained the integrity of workforce databases (CMS, Verint) and generated detailed reports to support leadership decision-making.
- Collaborated with business partners to address workflow concerns and implement effective scheduling changes.
- Remote
- Collaborated with cross-functional teams to streamline operational processes and improve efficiency.
- Analyzed healthcare data to identify trends and inform strategic decisions.
Senior Coordinator Resource Planning
CVS Health
01.2022 - 02.2023
- Directed resource planning and workflow monitoring, serving as a key point of contact for time and attendance issues.
- Utilized key workforce management applications to ensure compliance with state labor laws and corporate policies.
- Facilitated UAT testing for maintenance projects and system upgrades.
- Location
- Coordinated cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed training materials and conducted workshops for new staff onboarding programs.
Senior Clinical Case Review Unit
CVS Health
07.2021 - 12.2021
- Resolved escalated issues in collaboration with Clinical OPS, addressing pharmacy-related barriers for members.
- Coordinated communications between patients, pharmacists, and provider offices to drive effective case resolution.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Specialty Clinical Case Review Unit
CVS Health
11.2020 - 07.2021
- Conducted routine file reviews to ensure accuracy and completeness.
- Addressed online change requests.
- Remote
Clinical Coordinator
Prudent Rx
05.2020 - 11.2020
- Collaborated with administrative and clinical management teams to support daily operations and improve organizational processes.
- Analyzed protocols to enhance program efficiency while adapting to changing priorities in a fast-paced environment.
- Developed and implemented clinical protocols to ensure compliance with regulatory standards.
- Implemented new policies and educated staff on changes.
Virtual Registrar
HCA Healthcare
10.2019 - 05.2020
- Supported virtual registration for incoming patients across 4,000 global locations, ensuring accurate insurance verification and authorization.
- Remote
HIV Prevention & Sexual Health Educator
Metro Inclusive Health
01.2019 - 09.2019
- Provided specialized education, testing, and counseling.
- Prepared monthly program statistics and reports.
Pharmacy Technician
Walmart Pharmacy
01.2011 - 01.2018
- Tampa Terrace Pharmacy, Aetna, CVS Pharmacy, ARX Pharmacy.
- Key Skills: Inventory management, IV preparation, Benefit verification, Non-medical research.
Patient Access Specialist
Moffitt Cancer Center
06.2017 - 10.2017
- Managed insurance verification procedures, ensuring accuracy and compliance with regulations.
- Facilitated patient check-in processes to enhance operational efficiency and streamline workflows.
- Collaborated with clinical teams to coordinate appointments, improving patient access to care services.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Education
Bachelor of Science - Public Health
South University
Tampa, FLSkills
- Workforce Management & Analytics: Verint, Avaya CMS, Workbrain, CMS Supervisor, Five9, Aceyus, Spotlight
- Healthcare Systems: Epic, Cerner, PowerChart, eClinicalWorks, Intellectclaim, PeopleSafe
- General & CRM: Salesforce, Microsoft Office, CRM, Moxie, NetSuite, Workday, MYHR, HIPAA compliance
Accomplishments
- Payroll Accuracy Excellence: Achieved 100% accuracy in payroll management, streamlining compensational reviews for over 500 employees weekly.
- System Upgrade Leadership: Led system upgrades ensuring zero operational disruptions, positively impacting productivity by 10%.
- SLA Adherence Improvement: Increased team SLA adherence by 15% through effective real-time queue monitoring and staffing adjustments.
- Pharmacy Barrier Resolution: Collaborated with clinical teams, resolving pharmacy barriers for 200+ members monthly, enhancing care outcomes.
Certification
Certified Pharmacy Technician
LANGUAGES
English: Native
Spanish: Native
Timeline
Senior Coordinator
CVS Health
07.2023 - Current
Interim Analyst
CVS Health
02.2023 - 07.2023
Senior Coordinator Resource Planning
CVS Health
01.2022 - 02.2023
Senior Clinical Case Review Unit
CVS Health
07.2021 - 12.2021
Specialty Clinical Case Review Unit
CVS Health
11.2020 - 07.2021
Clinical Coordinator
Prudent Rx
05.2020 - 11.2020
Virtual Registrar
HCA Healthcare
10.2019 - 05.2020
HIV Prevention & Sexual Health Educator
Metro Inclusive Health
01.2019 - 09.2019
Patient Access Specialist
Moffitt Cancer Center
06.2017 - 10.2017
Pharmacy Technician
Walmart Pharmacy
01.2011 - 01.2018
Bachelor of Science - Public Health
South University