Anthony Sorrells
Augusta,GA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Dedicated funeral service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Innovative Marketing leader with 30+ years of experience delivering exceptional marketing campaigns, content and collateral based on established and innovative strategies. Results-oriented and collaborative professional bringing expertise in brand management and social media engagement. Detail-oriented, attentive and decisive leader.
Overview
13
13
years of professional experience
Work History
Regional Manager
Rollings Funeral Service
01.2019 - 01.2024
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 19 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
General Manager
The Arlington Group
09.2014 - 01.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Director of Customer Experience
Smart City Networks
01.2011 - 11.2014
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
- Verified associates and managers wowed customers through personal and attentive contact.
- Used financial reporting to drive business opportunities and kept actual expenses in line with budget.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Trained and motivated new associates on daily routines to sustain business productivity.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Education
Bachelor of Science - Funeral Service And Mortuary Science
Gupton Jones College of Mortuary Science
Atlanta, Georgia08.1984
Skills
- Performance measurement
- Problem-solving abilities
- Decision making
- Time management
- Budget management
- Process improvement
- Cross-Departmental Alignment
- Staff Management
Timeline
Regional Manager
Rollings Funeral Service
01.2019 - 01.2024
General Manager
The Arlington Group
09.2014 - 01.2019
Director of Customer Experience
Smart City Networks
01.2011 - 11.2014
Bachelor of Science - Funeral Service And Mortuary Science
Gupton Jones College of Mortuary Science
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