Anthony Soto
Moreno Valley,Ca
Summary
A hotel professional with 12 years of experience in hospitality and customer service and a bachelor's degree in Mathematics. Established critical thinking skills and attention to detail to compliment an exemplary work ethic. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
OPERATIONS SUPERVISOR
COURTYARD RIVERSIDE UCR
11.2022 - Current
- Extensive knowledge of Fosse system for daily use as well as advanced reporting
- In-depth knowledge of system, procedure and sales via night audit process
- Assisting all departments as necessary for daily success
- Manage the operations of Bistro, front desk and housekeeping departments as needed
- Scheduling for front desk and Bistro department
- Ordering and inventory for the food and beverage and front desk departments
- Creating, editing and implementing SOP's and work habits that add to the success of the team
- Approve time card via UKG Dimensions
- Administer hiring, screening, on boarding and training of newly hired employees
- In-depth knowledge of Marriott and Aimbridge standards
- Increased GSS and overall guest satisfaction by an average of 15%.
FOOD AND BEVERAGE SUPERVISOR/FRONT DESK AGENT
SHERATON ONTARIO AIRPORT HOTEL
07.2013 - 11.2022
- Assist guests with a high level of professionalism and hospitality
- Handle various types of interactions with both guests and employees using problem solving skills
- Gained knowledge in inventory and ordering for forecasted demand
- Lead team members in providing exceptional service with detail and precision
- Audit employees payroll discrepancies and deliver paychecks
- In-depth understanding of POS/PMS systems such as Micros, Lightspeed, MGS and Squirrel in a box
- Close systems and prepare daily audit and sales reports for accounting team
- Collaborate with other department heads to forecast daily and weekly expectations
- Assist management team in scheduling, hiring and on boarding training.
Education
BACHELOR OF SCIENCE, MATHEMATICS -
UNIVERSITY OF CALIFORNIA
RIVERSIDE, CA09.2018
Skills
- Communication
- Multi-tasker
- Critical thinker
- Detail oriented
- Customer service
- Compliance Management
- Staff Supervision
- Proficient in Microsoft Office (Word, Excel, Power Point)
- Leadership
- Marriott Brand Standard audits and GSS survey improvements
Activities
- VOLUNTEER COACH, COLONY HIGH SCHOOL WRESTLING TEAM, ONTARIO, CA, 11/2013, Present
- VOLUNTEER CLINICIAN, ETIWANDA HIGH SCHOOL WRESTLING TEAM, RANCHO CUCAMONGA, CA, 01/2016, Present
Certification
Servsafe Manager Certification
Allertrain Certification
Timeline
OPERATIONS SUPERVISOR
COURTYARD RIVERSIDE UCR
11.2022 - Current
FOOD AND BEVERAGE SUPERVISOR/FRONT DESK AGENT
SHERATON ONTARIO AIRPORT HOTEL
07.2013 - 11.2022
BACHELOR OF SCIENCE, MATHEMATICS -
UNIVERSITY OF CALIFORNIA