Anthony Soto
Santa Clarita,CA
Summary
Systematic front office manager offers accounts payable, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings several years of experience handling overall operations at front office.
Overview
4
4
years of professional experience
Work History
Front Office Manager
Above Water Rentals
Lake Havasu City, AZ
03.2024 - Current
- Implemented quality control measures to uphold company standards.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented loyalty programs and promotional offers to retain and attract guests.
- Monitored office inventory to maintain supply levels.
- Proposed or approved modifications to project plans.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed customer feedback data to identify areas of improvement.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Resolved conflicts between customers or staff members professionally.
Fast Food Worker
everest
Santa Clarita, CA
01.2021 - 08.2021
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Contributed to team efforts by accomplishing related results as needed.
- Ensured compliance with local health codes during food preparation processes.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Assembled and served meals according to specific guest requirements.
- Regularly checked inventory levels for restocking needs.
- Made and served coffee, tea and fountain drinks.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Education
High School Diploma -
Saugus Highschool
Santa Clarita, CA05-2019
Skills
- Documentation and control
- Reception operations
- Workflow planning
- Reservation management
- Effective planning
- Relationship building
- Exceptional customer support
- Effective multitasking
- Issue handling
- Conflict management
- Microsoft Office Suite
- Spreadsheet tracking
Timeline
Front Office Manager
Above Water Rentals
03.2024 - Current
Fast Food Worker
everest
01.2021 - 08.2021
High School Diploma -
Saugus Highschool