Anthony Southwell
Maintenance Manager (845)401-4808
New Windsor,NY
Summary
Effective Supervisor with 20+ years of related experience. Effective in providing structured leadership and conflict resolution. Performs or delegates preventive maintenance or emergency repairs.
Overview
21
21
years of professional experience
Work History
Maintenance Manager
Diversified Properties LLC.
New Windsor, NY
09.2015 - Current
- Supervised employee performance, preventive maintenance and safety.
- Planned scheduled maintenance outages as part of preventive maintenance program.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Finalized work on building systems by completing basic carpentry and other finish work.
- Hired and trained new employees to improve efficiency of department and cultivate productive work atmosphere.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Bar Manager
BillyJoes Ribworks
06.2010 - 09.2015
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Handled $50,000. cash on daily basis, which built trustworthiness and loyalty with owners.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Decreased waste, following strict recipes and drink measurement protocol.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Shrunk bar cost to 17.5% from 33% through proactive evaluation and adjustment of vendor relationships along with training of staff and accurate weekly inventory.
Line Service Supervisor
Atlantic Aviation
05.2002 - 04.2010
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Contributed to development, implementation and execution of maintenance programs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Inspected all products for quality and optimum performance.
- Documented all operations and managed communication with team members.
- Adjusted equipment and troubleshot issues.
- Performed minor repairs on equipment and administered product changeovers.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Maintained accurate documentation of performed work and completed tasks.
- Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Business Management
Orange County Community College
Middletown, NYSkills
- Customer Service Specialist
- Vendor Relationship Management
- Employee Scheduling
- Resource Allocation
- Team Leadership
- Project Management
- Maintenance Planning
- Inventory Monitoring and Replenishment
- Basic and Power Tools Knowledge
- Maintenance and Repair Management
- Analytical and Critical Thinking
- Adaptability and Flexibility
Timeline
Maintenance Manager
Diversified Properties LLC.
09.2015 - Current
Bar Manager
BillyJoes Ribworks
06.2010 - 09.2015
Line Service Supervisor
Atlantic Aviation
05.2002 - 04.2010
Business Management
Orange County Community College
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