ANTHONY SPOONER
New York,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Contact Center Representative
TD Bank NA
03.2021 - Current
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Assisted in chat support to help others with solutions to difficult situations.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
Financial Services Associate
TD Bank NA
02.2007 - 03.2021
- Process exchange and foreign currency
- Maintained friendly and professional customer interactions
- Spoke to clients by phone, answering questions and providing information regarding accounts
- Opened and closed accounts as required
- Followed up with customers to collect information and verify details
- Performed ATM deposits, withdrawals, check deposits and check cashing
- Opened new accounts for new and existing customers and assisted customers in completing all application forms
- Increased new account generation and met monthly objectives by providing personalized, friendly and knowledgeable banking assistance
- Extensive experience starting from Teller I to CSR I to Store Supervisor and now Financial Services Associate
Supervisor
Old Navy
08.2000 - 04.2007
Education
Some college - Business Management
Long Island University Brooklyn
High School Diploma -
Samuel Gompers Industrial High School
01.1999
Skills
- Financial Advising
- Sale expertise
- Service standard compliance
- Customer needs assessment
- Money handling abilities
- Complaint resolution
- Sales skills
- Business development
- Staff education and training
- Proficient in [Software]
- Professional telephone demeanor
- Banking services knowledge
- Client service
- Number-savvy
- Process exchange and foreign currency
Accomplishments
- Supervised team of 20+ staff members.
- Achieved over 50% sales growth through effectively helping and leading team members
- Documented and resolved multiple monetary issues which led to decreased losses for the bank.
- Prepared and ordered cash and foreign currency.
- Epic award winner
- Wow Star
Timeline
Contact Center Representative
TD Bank NA
03.2021 - Current
Financial Services Associate
TD Bank NA
02.2007 - 03.2021
Supervisor
Old Navy
08.2000 - 04.2007
High School Diploma -
Samuel Gompers Industrial High School
Some college - Business Management
Long Island University Brooklyn