Anthony Stevens
Costa Mesa,United States
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Recovery Specialist
UFC GYM
02.2001 - Current
- Responsible for hitting monthly Operations Revenue goal, including Retail, Supplements, Juice bar and Non-Commissioned Revenue
- Also, responsible for hitting and growing their clubs’ monthly dues tap
- Made daily banking deposits Monday – Friday
- Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports
- Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
- Set monthly, weekly and daily goals and objectives aligned with Company’s expectations.
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals
Front Desk Supervisor
UFC GYM
08.2022 - 01.2023
- Instilled sense of common responsibility and teamwork across club functions to improve member and team member experience
- Work with OM in planning and implementation of promotions and merchandising
- Exceeded monthly goals and expectations in terms of revenue and client service quality.
Front Desk Staff
UFC GYM
08.2021 - 07.2022
- Ensured that guests and members are warmly greeted and promptly assisted and that incoming calls were answered in professional and efficient manner
- Ensured proper member check-in procedures are followed
- Responded effectively to member questions, requests and concerns and escalated to management immediately if unable to resolve
- Maintained Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
- Immediately reports or escalates to management any unsafe conditions or emergency situations.
Customer Service Lead
Kmart
09.2020 - 07.2021
- Oversaw team of 15 cashiers and customer service associates
- Instilled proper procedures and guidelines as needed to allow smooth checkout process
- Handled all returns from purchases made in store and online
- Assisted in banking and all cash or card transactions that were handled within store.
Electronics Lead
Kmart
06.2015 - 04.2020
- Oversaw online ordering process and made sure that orders were processed and shipped out in a timely manner
- Upsold clients on all merchandise in store
- Restocked department as needed and processed incoming delivery of new merchandise to have it out as soon as possible.
Education
High School Diploma -
Los Amigos High School
Santa Ana06.2015
Skills
- Banking
- Credit
- Customer relations
- Customer service
- Delivery
- Electronics
- English
- Merchandising
- Microsoft excel
- Microsoft powerpoint
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Front Desk Supervisor
UFC GYM
08.2022 - 01.2023
Front Desk Staff
UFC GYM
08.2021 - 07.2022
Customer Service Lead
Kmart
09.2020 - 07.2021
Electronics Lead
Kmart
06.2015 - 04.2020
Recovery Specialist
UFC GYM
02.2001 - Current
High School Diploma -
Los Amigos High School