Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Stoner

Amery

Summary

A dynamic leader with a proven track record at Anthony's Antiques, I excel in fostering customer relations and driving business growth. Leveraging skills in business management and customer service, I've significantly enhanced operational efficiency and team performance. My entrepreneurial spirit and ability to negotiate have consistently delivered above-expectation results, with a focus on strategic planning and quality assurance.

Overview

23
23
years of professional experience

Work History

Business Owner

Anthony's Antiques
01.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Trained and motivated employees to perform daily business functions.

Lead Technician

Vital Plastics
09.2019 - 01.2021
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
  • Monitored and enforced safety measures to mitigate hazards.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Adhered to established policies and standards to safely complete projects.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
  • Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
  • Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
  • Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
  • Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Managed maintenance activities, supervised staff, and inspected equipment.

Shift Manager

Cardinal LG
09.2017 - 08.2019
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.

Shift Supervisor

Teamvantage
08.2016 - 08.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
  • Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.

Shift Supervisor

SMC Ltd.
08.2014 - 01.2016

Plant Supervisor

Mark It Graphics
01.2011 - 07.2014
  • Supervised day-to-day functions of plant.
  • Coached employees on company standards and efficiency.
  • Led safety meetings and promoted adherence to company policies for a safer working environment for all employees involved in the plant operation activities.
  • Reduced downtime through proactive maintenance scheduling and timely repairs on machinery.
  • Enhanced safety standards by conducting regular inspections, enforcing strict compliance with regulations, and providing ongoing training to staff.
  • Implemented organizational systems to maximize plant efficiency.
  • Monitored safety practices and made changes or recommendations.
  • Continuously updated knowledge of industry best practices, trends, and technologies to keep the plant operating at peak performance and maintain a competitive edge in the market.

Inbound Warehouse Associate

Neovia Logistics Services
09.2011 - 01.2012

Thermal Straight Line Bending

Mark It Graphics
06.2007 - 08.2011
  • Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
  • Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
  • Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
  • Improved overall store appearance by designing visually appealing merchandising displays that showcased high-quality wine offerings.

Sub Contractor

Jack Atkins Construction
04.2006 - 10.2007
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlist tasks.
  • Coordinated final walk-throughs of job site before signing off on completion.
  • Supervised additional subcontractors and craftsmen.

Automotive Tech and Salesnician

Fair and Square Auto
01.2005 - 01.2006

Die Cast Technician

Ryobi Die Casting USA
03.2002 - 01.2003
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.

Education

General - General Studies

Arsenal Technical High School
Indianapolis, IN
04.2001

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Entrepreneurial personality
  • Relationship building
  • Work Planning and Prioritization
  • Business planning
  • Employee training
  • Team collaboration and leadership
  • Performance improvement
  • Project management
  • Business development
  • Purchasing and planning
  • Strategic Decision-making
  • Issue resolution
  • Budget control
  • Operations management
  • Social media marketing
  • Quality assurance
  • Cost control and budgeting
  • Staff hiring
  • Financial management
  • Negotiation and persuasion
  • Strategic planning
  • Start-up operations
  • Business marketing
  • Negotiation
  • Public speaking
  • Staff management
  • Coaching and mentoring
  • Process improvement
  • Incident response
  • Staffing oversight
  • Contract management
  • Cross-functional team coordination
  • Verbal and written communication
  • Team leadership
  • Teamwork and collaboration
  • Business management
  • Effective leader
  • Scheduling
  • Inventory tracking and management
  • Goal setting
  • Business leadership
  • Employee scheduling
  • Customer retention
  • Desktops, laptops, and mobile devices
  • Staff training/development
  • Data analysis
  • Proficient in software
  • Data management

Timeline

Business Owner

Anthony's Antiques
01.2021 - Current

Lead Technician

Vital Plastics
09.2019 - 01.2021

Shift Manager

Cardinal LG
09.2017 - 08.2019

Shift Supervisor

Teamvantage
08.2016 - 08.2017

Shift Supervisor

SMC Ltd.
08.2014 - 01.2016

Inbound Warehouse Associate

Neovia Logistics Services
09.2011 - 01.2012

Plant Supervisor

Mark It Graphics
01.2011 - 07.2014

Thermal Straight Line Bending

Mark It Graphics
06.2007 - 08.2011

Sub Contractor

Jack Atkins Construction
04.2006 - 10.2007

Automotive Tech and Salesnician

Fair and Square Auto
01.2005 - 01.2006

Die Cast Technician

Ryobi Die Casting USA
03.2002 - 01.2003

General - General Studies

Arsenal Technical High School

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Anthony Stoner