Focused professional knowledgeable about all-things Housekeeping, with a passion for making visible changes. Forward-thinking leader with self-motivated and tactical mindset, looking forward to grow, and challenge myself in the hospitality industry.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Mainsail Lodging & Development
05.2022 - Current
Responsible for maintaining cleanliness at a property with 243 rooms, 12 floors, a convention center, amphitheater, and 6 F&B outlets.
Assists the Housekeeping Manager with scheduling, payroll, interviewing, and training a team of 30 employees; including supervisors and managers.
Maintained control of the hotel's in-room minibar system; including weekly inventory, ordering, new product implementation. Ensuring that all products are properly stocked and fresh.
Implemented training documentation for proper operation of the hotel minibar system. Most recently had the opportunity of opening another Marriott property in Fayetteville, GA as the lead task-force person for all-things minibar.
Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
Acted quickly to respond to any guest requests / concerns to exceed guest expectations.
Tracked linen and terry weights from our linen company to ensure that proper materials were returned and in great condition.
Houseman
Mainsail Lodging & Development
09.2020 - 05.2022
Heavy involvement with pre and post grand-opening the Luminary Hotel & Co. in September 2020.
Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Refilled par stock of guest amenities and supplies in each housekeeping storage area.
Assisted Housekeepers with the removal of trash, soiled linens, and restocking.
Often worked with managers to complete special projects such as chandelier cleaning, pressure washing; to ensure deadlines were met.
Successfully assisted with minibar replacement, billing, and inventory.
Laundry Attendant
Drury Inn & Suites
02.2020 - 08.2020
Increased linen longevity with proper handling, folding, and storage procedures.
Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
Houseman
Caesars Entertainment
08.2018 - 08.2019
Worked as a houseman, assisting housekeeping team with laundry duties, stripping rooms of dirty linen/trash, restocking carts, assisting in public area when needed.
Handled all guest requests, in-room dining orders, and was responsible for weekly carpet shampoos in the hotel hallways.
Education
High School Diploma -
Minooka Community High School
Minooka, IL
05.2018
Skills
Communication
Housekeeping Knowledge
Computer
Organization
Customer Service
Accomplishments
'Luminary of the Quarter' Heart of House Winner Q3 2021
'Luminary of the Quearter' Leader Winner Q4 2023
Elaine McLaughlin Outstanding Hospitality Service Awards (E-Awards 2023 Nominee)