Anthony Sutanto
Lawrenceville,GA
Summary
Dynamic and customer-focused, with a proven track record at Iron Age Korean Steak House for enhancing guest experience and boosting referrals through expert menu knowledge and engaging service. Skilled in POS operation and maintaining health standards, I excel in fast-paced environments, demonstrating strong communication and organizational abilities. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server
Iron Age Korean Steak House
05.2022 - 10.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Orthodontic Technician
Specialty Appliances
06.2019 - 05.2022
- Made appliances (retainers and wires) for orthodontists all around the country.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Fulfillment
Target
03.2021 - 02.2022
- Documented orders and updated daily logs with shift activities and incidents.
- Handled production picking, packing and shipping orders.
- Prioritized tasks to meet dynamic conditions and changing company demands.
- Processed more than 60 orders each shift with consistent record of meeting or exceeding productivity targets.
Doughnut Maker
Krispy Kreme
08.2018 - 06.2019
- Baked, decorated and displayed donuts per guidelines.
- Kept workstation and area around workstation neat and clean.
- Prepared and produced quality products to meet or exceed customer and company expectations.
- Assisted in ordering products and supplies needed for daily operations.
Restaurant Busser
Kani House
06.2018 - 09.2018
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Education
High School Diploma -
Collins Hill High School
Suwanee, GA05-2019
Skills
- Table resetting
- Order Management
- Hostess support
- Beverage Preparation
- Table Bussing
- Food Running
- Guest Engagement
- Menu Memorization
- POS operation
- Quality Control
- Guest Seating
- Sales Techniques
- Professional Appearance
Timeline
Server
Iron Age Korean Steak House
05.2022 - 10.2024
Fulfillment
Target
03.2021 - 02.2022
Orthodontic Technician
Specialty Appliances
06.2019 - 05.2022
Doughnut Maker
Krispy Kreme
08.2018 - 06.2019
Restaurant Busser
Kani House
06.2018 - 09.2018
High School Diploma -
Collins Hill High School
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