Anthony Sylcott
Pittsburgh,PA
Summary
Quality-focused and efficient Team member adept at working in creative and high energy environments. Seeking to use my skills and expertise to add value to a new potential career opportunity.
Overview
22
22
years of professional experience
Work History
Customer Service Agent
Trego-Dugan Aviation/Alaska Airlines
Pittsburgh, PA
04.2023 - Current
- Verified passenger documentation ensuring compliance with applicable laws and regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Performed check-in procedures for both domestic and international flights.
- Followed company policies and procedures related to customer service operations at all times.
Sales Associate
Allegheny Arms & Gun Works
Bethel Park, PA
09.2022 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
Lead Sales Associate
National Armory
Moon Township, Pennsylvania
08.2021 - 12.2021
- Negotiated sales and pricing with new and existing clients.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Line Cook
Edgewood Country Club
Pittsburgh, PA
10.2020 - 07.2021
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
Line Chef
St Barnabas
Gibsonia, PA
03.2018 - 03.2020
- Prepared food items while maintaining high standards of cleanliness and sanitization.
- Set up line station with proper tools and products, quality checked products within line station, maintained equipment and monitored food delivery.
- Prepared variety of meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers to fulfill specific customer requests.
- Coordinated food preparation and timed completion to allow on-time serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
Head Cook
Beth Hark Christian Counseling Center
New York, NY
10.2012 - 06.2013
Effectively managed and assisted kitchen staff in producing food for banquet and daily food service.
Supervised teams from 2-20 volunteers.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Regularly developed new recipes in accordance with consumer tastes, nutritional needs and budgetary considerations.
Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.
Supervised teams from 2-20 volunteers.Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Regularly developed new recipes in accordance with consumer tastes, nutritional needs and budgetary considerations.
Consistently tasted, smelled and observed all dishes to ensure they were visually appealing and prepared correctly.
Direct Support Professional
Independence Residences
Bronx, NY
08.2008 - 06.2013
Planned, prepared and served meals and snacks according to prescribed diets.
Provided transportation, assistance and companionship to clients.
Facilitated games and other activities to engage clients.
Kept facility stocked with necessary supplies, equipment and instruments.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Documented resident records on daily flow sheets.
Provided transportation, assistance and companionship to clients.
Facilitated games and other activities to engage clients.
Kept facility stocked with necessary supplies, equipment and instruments.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Documented resident records on daily flow sheets.
Child Care Counselor 1
Leake & Watts
Yonkers, NY
01.2003 - 02.2009
Actively supervised juvenile residents and assist in daily living activities.Prepared appetizing as well as nutritious meals for all household residents on any particular shift.Planned and participated in recreational activities.Utilized appropriate techniques of behavioral management and crisis intervention.Daily reporting on hourly developments as it pertains to the residents and its occupants.
Line Cook
Olive Garden Italian Restaurant
Pittsburgh, PA
11.2014 -
Followed standardized recipes as well as necessary deviations to accommodate guest request when preparing food orders.
Implemented proper food handling methods and maintained optimal temperature of all hot and cold food items.
Consistently produced exceptional menu items that regularly garnered diners' praise. Correctly and safely operated all kitchen equipment in accordance with set guidelines.
Implemented proper food handling methods and maintained optimal temperature of all hot and cold food items.
Consistently produced exceptional menu items that regularly garnered diners' praise. Correctly and safely operated all kitchen equipment in accordance with set guidelines.
Counter Staff / Cook
Independence Cafe
Queens, ny
-
Answered customers’ questions and addressed problems and complaints in person and via phone.
Opened and closed the store, which included counting cash drawers.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Opened and closed the store, which included counting cash drawers.
Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Education
Restaurant Management
New york Restaurant School
2000
Liberal Arts
The City College of New York
Skills
- ServSafe certified
- Focused and disciplined
- High volume production capability
- Sales promotions
- Client relationship management
- Customer care
- Critical thinking
- First Aid/CPR
Timeline
Customer Service Agent
Trego-Dugan Aviation/Alaska Airlines
04.2023 - Current
Sales Associate
Allegheny Arms & Gun Works
09.2022 - Current
Lead Sales Associate
National Armory
08.2021 - 12.2021
Line Cook
Edgewood Country Club
10.2020 - 07.2021
Line Chef
St Barnabas
03.2018 - 03.2020
Line Cook
Olive Garden Italian Restaurant
11.2014 -
Head Cook
Beth Hark Christian Counseling Center
10.2012 - 06.2013
Direct Support Professional
Independence Residences
08.2008 - 06.2013
Child Care Counselor 1
Leake & Watts
01.2003 - 02.2009
Counter Staff / Cook
Independence Cafe
-
Restaurant Management
New york Restaurant School
Liberal Arts
The City College of New York
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