Anthony Toledo
Placentia,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
Work History
Barbershop Assistant
Alex Zavala
02.2025 - 01.2026
- Enhanced staff morale and productivity by fostering a collaborative work environment where team members could openly share ideas and problem-solve together.
- Streamlined receptionist duties such as answering phone inquiries about services offered at the shop or booking appointments according to availability schedules.
- Boosted word-of-mouth referrals by consistently delivering high-quality assistance and customer service to clients.
- Collaborated with team members to plan and execute in-shop promotions, driving increased foot traffic and sales.
Customer Service Representative
Uriah Maclearn
10.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
El Camino Real Highschool
Placentia, CA01-2026
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Scheduling
- Decision-making
- Store maintenance
Languages
Spanish
Professional Working
Timeline
Barbershop Assistant
Alex Zavala
02.2025 - 01.2026
Customer Service Representative
Uriah Maclearn
10.2023 - 05.2024
High School Diploma -
El Camino Real Highschool