Anthony Tapia
Phoenix,AZ
Summary
Enthusiastic and reliable server takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender
RA Sushi Bar And Restaurant
2021.08 - 2023.09
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server Shift Leader
RA Sushi Bar And Restaurant
2021.05 - 2023.09
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Kitchen Cook
Ciao Grazie
2019.05 - 2021.06
- Promoted excellence in food quality and presentation for kitchen staff.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared and cooked meals according to recipes and customer specifications.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
Education
High School Diploma -
Verrado High School
Buckeye, AZ05.2018
Skills
- Developing Rapport with Guests
- Menu Knowledge
- Responsible Alcohol Service
- Custom Drink Preparation
- Liquor, Beer and Wine Knowledge
- Order Accuracy
Certification
Liquor License
Serversafe
Additional Information
References:
Chris Smith
Regional Manager
AFC Franchise Corp
(C) 336-669-8868
(W)562-412-2050
Brian Doane
Ex RA Sushi GM
602-320-0236
Stefano Dalu
Ciao Grazie GM
928-451-1724
Timeline
Bartender
RA Sushi Bar And Restaurant
2021.08 - 2023.09
Server Shift Leader
RA Sushi Bar And Restaurant
2021.05 - 2023.09
Kitchen Cook
Ciao Grazie
2019.05 - 2021.06
High School Diploma -
Verrado High School
Liquor License
Serversafe
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