Anthony Taulbee

• Diagnosed equipment issues and completed routine repairs using hand tools and diagnostic devices.
• Inspected service systems to identify wear,
• Upgrade DMP and DSC panels from landline to cellular unit using cell universal communicator
• Replaced defective parts and restored equipment functionality following safety and manufacturer guidelines
• Recorded maintenance actions, repair findings, and service updates in job tracking systems

Operated hand tools and power equipment according to company

safety procedures.

Installed new equipment and explained operation and routine

maintenance protocols to customers.

Reviewed technical documentation to complete equipment

maintenance and repair.

Discussed and recommended service options with customers and

explained costs involved.

My Responsibility as a home pro professional is to assure our

members are safe and secure.

1)Customized installation, troubleshooting, and demonstration of A3

Smart monitored security systems

Customer interaction

Personal inventory management,

Field Trainer, to make sure all new hires are trained properly and

ready for field

(FSL App) Tester

Vivint Smart Home - Field Service Technician

Brentwood, CA• 04/2018 - 08/2020

● Protected company reputation and built loyal client base by working

relentlessly to resolve problems and improve customer satisfaction

● Installed, tested and serviced alarm systems, ensuring functioning

correctly

● Monitored multiple databases to keep track of all company inventory

● Created communication strategies to meet client objectives

● Resolved conflicts and negotiated agreements between parties in

order

to reach win-win solutions to disagreements and clarify

misunderstandings

● Deliver exceptional level of service to each customer by listening

to concerns and answering questions

● Provided effective demonstrations of alarm systems so that customers

understood how to use each feature