Anthony Taylor

• Directed team in providing exceptional customer service and operational support.
• Assigned daily duties, evaluated team performance, and delivered feedback aligned with company policies.
• Assisted with store accounting records and ensured smooth processing of financial transactions.
• Enhanced satisfaction and sales by promoting membership benefits and guiding customers.
• Ensured all compliance and ethical standards were followed across service operations and merchandise areas.
• Key Achievements:Increased team efficiency by implementing clear service workflows and improving issue resolution time.
  Recognized for outstanding leadership during store audits and peak shopping periods.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Coached team members in techniques necessary to complete job tasks.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in Number checkout stations to verify adequate cash supply.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Promoted a safe working environment by enforcing safety guidelines among team members consistently.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Supported the Service Operations Manager in overseeing all front-end activities, including cashier performance, labor planning, and customer interaction protocols.
• Trained and coached front-end associates on POS systems, service expectations, and company procedures to ensure consistent execution.
• Enforced front-end policies and procedures, monitored cashier accuracy, and supported the investigation and resolution of customer disputes.
• Collaborated with department heads and HR to manage staffing levels and maintain compliance with labor budgets and scheduling standards.
• Ensured the front-end was organized, clean, and fully compliant with company safety guidelines and performance metrics.
• Played a key role in enhancing the in-store experience by modeling and reinforcing core values of respect, honesty, and inclusion.

Key Achievements:

• Reduced front-end labor costs by XX% through efficient scheduling and workload balancing.
• Achieved 95% improvement in customer satisfaction scores (CSAT) within first year.
• Developed and implemented new onboarding guide for cashiers, improving training time and reducing early turnover.