Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer Experience
Generic

Tony Thomas

McKinney,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to impact company success positively.

Overview

24
24
years of professional experience
1
1
Certificate

Work History

TECHNICAL TRAINER V & TOWER AND SAFETY PROGRAM LEAD

Ericsson
03.2020 - Current
  • As the Tower and Safety Program Lead at Ericsson, achieved safety leader status within the tower industry and implemented innovative measures that resulted in $1,500 cost savings per technician through improved vehicle utilization and meal planning.
  • Mentored and trained over 2,000 new hires, ensuring on-time project delivery and ongoing safety compliance within Ericsson's Network Build & Operate Division
  • Align objectives and bridge communications with regional managers to gather and document training requirements, convey training program updates, and deliver effective change management as needed.
  • Evaluate staff member performance to identify strengths and opportunities for additional coaching and support.
  • Supervised and directed Tower and Safety Program staff, providing on-the-job coaching, mentorship, and guidance to enhance performance and safety compliance
  • Drive continuous improvement by identifying system inefficiencies and recommending streamlined solutions, including transitioning training records from our legacy filing cabinet storage system to an online SharePoint server and leveraging ProTrainings to update tower training's CPR program, enabling partial online instruction.
  • Optimized learning experiences by incorporating a variety of multimedia tools, including video tutorials and interactive simulations

TECHNICAL TRAINER IV/ TOWER TRAINING OPERATIONS

Ericsson
09.2018 - 03.2020
  • Directed development of standardized training initiatives, addressing knowledge gaps and enabling technicians to effectively utilize advanced equipment, resulting in improved efficiency and performance
  • Devise and deploy innovative and impactful training strategies per current trends and best practices.
  • Presented data-driven training insights and results to leadership and stakeholders, influencing strategic decisions and ensuring cost efficiency
  • Prepared and maintained training budgets, ensuring alignment with financial goals while optimizing costs, resulting in efficient resource allocation.
  • Trained over 2k new tower and field personnel hired to fulfill various roles.

IMPLEMENTATION MANAGER II/REGIONAL BUSINESS DEVELOPMENT MANAGER

Ericsson
01.2016 - 09.2018
  • Delivered dynamic support to all regional field technicians by strengthening retention and ensuring proper training and equipment for RFP and deployment needs
  • Bridged communication gaps with regional managers to gather and document training requirements, conveyed training program updates, and delivered effective change management strategies, ultimately streamlining processes and fostering collaboration.
  • Leveraged strong interpersonal and networking skills to build and maintain long-term relationships with customers, prospects, and value-added contacts, contributing to regional business development and growth
  • Facilitated project on-time, on-budget delivery by monitoring the Level of Effort for internal tower crews.

FIELD ENGINEER III/MARKET LEAD

Ericsson
09.2009 - 01.2016
  • Advanced achievement of business objectives by providing leadership, direction, and support to field technicians tasked with completing Sprint Service Assurance tickets across Dallas, East Texas, Texas, and Louisiana markets
  • Contributed to the success of Sprint's Network Advantage and Network Vision Project by serving as Lead Instructor for field technician training and development operations responsible for delivering advanced troubleshooting classes on installation, integration, and router and configuration
  • Utilized technical expertise to deliver remote support to field technicians, reducing Mean Time To Repair (MTTR) and helping contribute to successful key projects.
  • Handled various operational tasks for switch/field facilities, including troubleshooting, RBS/BTS repair, maintenance, and growth.

FIELD OPERATIONS TECHNICIAN III

Sprint
02.2000 - 09.2009

Education

Bachelor of Science - Network And System Administration

American InterContinental University
Schaumburg, IL
02.2011

Skills

  • Talent Acquisition & Retention
  • Operations Management
  • Project Coordination
  • Safety Compliance
  • Sprint Planning
  • Program Management
  • Business Development
  • Training Coordination
  • Strategic Planning
  • Cost Optimization
  • Team Leadership
  • Client Relations

Certification

• Certified Cloud Practitioner (CCP), AWS
• Safety Trained Supervisor (STS), BCSP
• Certified Safety Health Official (CSHO), UTA
• Specialist Safety Health (SSH), UTA
• Authorized Outreach Instructor, UTA
• Certified MEWP Trainer, IvES
• Certified Scaffolding Trainer, STI
• Certified Line Sweep Master, Anritsu
• Certified PIM Tester, Kaelus
• CPR/First Aid Instructor, ProTrainings

Timeline

TECHNICAL TRAINER V & TOWER AND SAFETY PROGRAM LEAD

Ericsson
03.2020 - Current

TECHNICAL TRAINER IV/ TOWER TRAINING OPERATIONS

Ericsson
09.2018 - 03.2020

IMPLEMENTATION MANAGER II/REGIONAL BUSINESS DEVELOPMENT MANAGER

Ericsson
01.2016 - 09.2018

FIELD ENGINEER III/MARKET LEAD

Ericsson
09.2009 - 01.2016

FIELD OPERATIONS TECHNICIAN III

Sprint
02.2000 - 09.2009

Bachelor of Science - Network And System Administration

American InterContinental University

Volunteer Experience

  • National Economics Students’ Association (NESA) football team, Head Coach, Afe Babalola University
  • Tutorial Committee, National Economics Students’ Association, Tutor, The overall grades of over 50% of our attendees increased by 45- 50%

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