Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Manager
Anthony Thomas

Anthony Thomas

Clarksville,TN

Summary

Proven Manager at McDonald's Restaurant, adept in Operations Management and Team Leadership, significantly enhancing store efficiency and team performance. Excelled in fostering customer relationships and staff development, demonstrating exceptional problem-solving and communication skills. Achieved notable improvements in workforce management and customer service, ensuring operational excellence and team cohesion.

Overview

5
5
years of professional experience

Work History

Line Operator

Forum USA
Clarksville, TN
07.2021 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Manager

McDonald's Restaurant
07.2019 - 10.2021

Made sure that everything related to the store ran smoothly.

Clark

Oil Beach
06.2022 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
  • Produced high-quality communications for internal and external use.
  • Assisted HR department in recruiting process by reviewing resumes and scheduling interviews leading to an improved talent pool.
  • Made travel arrangements for other employees' business trips, negotiating fair prices on behalf of company.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.

Education

GED -

Lincoln High School
10.2017

Skills

  • Team Leadership
  • Time Management
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Sales Techniques
  • Workforce Management
  • Sales management
  • Product Management
  • Budget Control
  • Expectation setting
  • Salesforce Management
  • Teamwork and Collaboration
  • Customer Service
  • Computer Skills
  • Decision-Making
  • Effective Communication
  • Problem Resolution
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Problem-Solving
  • Organizational Skills
  • Team Development
  • Hiring and Training
  • Staff Training
  • Employee Coaching and Mentoring
  • Scheduling and Coordinating
  • Goal Setting
  • Documentation And Reporting
  • Negotiation and Conflict Resolution
  • Relationship Building
  • Good Judgment
  • Process Improvement
  • Active Listening
  • Schedule Management
  • Problem-solving aptitude
  • Self Motivation
  • Shift Scheduling
  • Adaptability
  • Reliability
  • Team building
  • Analytical Thinking
  • Problem-solving abilities
  • Task Prioritization
  • Cost Control
  • Schedule oversight
  • Human Resources Management
  • Professionalism

Accomplishments

Had the fastest times in the state of Indiana, for a couple months straight.

Additional Information

I have my Driver's License.

Timeline

Clark

Oil Beach
06.2022 - Current

Line Operator

Forum USA
07.2021 - 10.2021

Manager

McDonald's Restaurant
07.2019 - 10.2021

GED -

Lincoln High School
Anthony Thomas