Anthony Thompson

• Follow lesson plans provided by the regular teacher, adapting as necessary to meet the needs of the students.
• Manage classroom behavior and enforce school rules to ensure a productive learning environment.
• Deliver instruction effectively, utilizing a variety of teaching strategies to engage students and promote learning.
• Provide assistance to students as needed, answering questions and offering support with assignments.
• Maintain accurate records of attendance, assignments, and any incidents that occur during the class period.
• Communicate with school administrators and staff regarding any issues or concerns that arise during your assignment.
• Uphold the policies and procedures of the school and district at all times.
• Collaborate with other teachers and staff members to ensure continuity of instruction and support for students.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.

• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Track statistics and reports (daily, weekly, monthly, annually).
• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Prepare all HR related forms and send to Corporate Payroll Team.

• Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Debit, Loyalty Program and Gift Card products, including escalated customer, store and helpline calls

• Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions

• Enter and review new account applications from multiple channels: stores, online and/or customers responding to promotional invitations

• Process and review register referrals, Nordstrom.com transactions, and credit line increase requests and payments

• Made decisions and recommendations about extending lines of credit.
• Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
• Counseled debtors on payment options and arranged installment agreements.

• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from customers
• Create spreadsheets with large numbers of figures without mistakes
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Perform regular backups to ensure data preservation
• Sort and organize paperwork after entering data to ensure it is not lost
• Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.