Anthony Thorson
North Richland Hills,TX
Summary
Proven leader with a track record of enhancing efficiency and reducing costs at Lowes by implementing strategic inventory management and fostering team collaboration. Excelled in boosting customer satisfaction and employee retention through effective communication and a positive work environment. Skilled in creative problem-solving and maintaining high safety standards, demonstrating a strong work ethic and excellent teamwork abilities.
Overview
15
15
years of professional experience
Work History
Department Supervisor
Lowes
03.2023 - Current
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Evaluated competitors'' strategies to identify potential areas of opportunity for our department''s growth and success.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Conduct interviews for my department and others
- Through lowes i have volunteered to work with habitat for humanity to build houses for people who are in need or low income.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- I coordinated most of lowes events and workshops and ran them successfully. From kids workshops to garden center tours and many inbetween.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Bartender /Server
NYLO Hotels
01.2017 - Current
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Running orders out to quest in a friendly timely maner
- Greeting guests with a smile and make sure everything exceeds there dining expectations
Laborer
Stone Pros
01.2009 - Current
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
- Boosted team efficiency and project requirements by correctly operating site equipment.
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Erected and removed temporary structures such as scaffolding and other various materials and equipment to meet team needs.
- Handled all kinds of tools related to the job such as hammer drills, concrete mixers, sledge hammer, pickaxe, and many other various hand and power tools.
Department Supervisor
Home Depot
04.2020 - 03.2022
- Enhanced department efficiency by streamlining processes and implementing new strategies to better serve our customers and employees.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment through getting to know my employees on a personal level.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance. Was successful in mentoring an employee who took over hardware and the lumber department.
- I was apart of the safety team that went around and held meeting and show what safety looks like at home depot. Towards the end of my career at Home Depot i took over running the safety team.
- I was apart of team Depot. Our goal was to go help rebuild and make veterans houses more accommodating for there daily lives do to injures. It was truly remarkable to be apart of that team and see the joy in the family's eyes when we completed there house.
- Ran Garden center, electrical and plumbing all at once
Server
Cheddars
07.2016 - 12.2016
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept register accurate through correct billing, payment processing and cash management practices.
Bartender /Food Server
Olive Garden
02.2014 - 08.2015
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
College Prep
Birdville High School
North Richland Hills, TX05.2009
Skills
- Memorization
- Quick learner
- Strong work ethic
- Friendly and positive attitude
- Excellent communication skills
- Creative problem solver
- Strong sense of teamwork
Timeline
Department Supervisor
Lowes
03.2023 - Current
Department Supervisor
Home Depot
04.2020 - 03.2022
Bartender /Server
NYLO Hotels
01.2017 - Current
Server
Cheddars
07.2016 - 12.2016
Bartender /Food Server
Olive Garden
02.2014 - 08.2015
Laborer
Stone Pros
01.2009 - Current
College Prep
Birdville High School