Anthony Tong
Retail management
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Regional Visual Manager
Winston Retail
02.2023 - Current
- Oversee 30+ retail locations within our client base
- Managing all Visual Merchandising projects within allocated stores
- Ensure all VM projects are being executed effectively and efficiently by in-store visual merchandisers
- Train, Lead, and Develop a team of 40 In-Store Lead Visual Merchandisers
- Travel to designated stores to train, audit, and support in-store Visual Merchandisers
- Fill daily reports, conduct virtual trainings, and check-ins with in-store Visual Merchandisers.
Sales Manager
The RealReal
05.2022 - 02.2023
- Drive new sales from established consignors
- Follow-up on sales leads generated by marketing team
- Leverage strong consignor relationships to gain referrals for new consignors
- Review contract with client during virtual or at-home appointments
- Set pricing expectations and develop deep knowledge of luxury
- Drive repeat business by acquiring consigned items from our existing clients.
Store Manager/Area Manager
SCOTCH & SODA
09.2019 - 05.2022
- Complete all store operational requirements by scheduling and assigning employees while following up on work results
- Maintained store staff by recruiting, selecting, orienting, and training employees
- Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Drives Sales results and ensure we are meeting all KPI Metrics
- Grew store revenue by 30-45% each quarter resulting in a +117% to LY
- As compared to all 9 stores in our district, we consistently rank in the top 10 to LY /LLY sales
- (Pre & Post Covid)
- Achieves financial objectives; achieving an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Ensures communication of merchandise needs; maintaining and taking accountability for store inventory
- Work directly with the Area Visual Manager to ensure in-store presentation is meeting company standards, expectations, and is driving results through visual merchandising.
Assistant General Manager / Head of Visuals
Gap - Houston, TX
01.2017 - 09.2019
- Maintained daily record of all transactions and generate reports for store manager
- Prepare and place supply order requests to replenish merchandise
- Deliver exceptional customer service and focused on converting customers to repeated clients
- Keep up with store sale goals and KPI metrics to ensure we were on track to hitting monthly quotas and re-projecting if necessary
- Hire and Train staff to deliver outstanding customer service
- Assisted with recruitment and training to new store employees
- (Associates and Managers)
- Motivate employees to improve morale performance, store sales, and selling the company credit card
- Reorganize the sales floor to meet company demands
- Familiar with all Personal Management software
- Submitting Payroll, time edits, over time, and PTO
- Stocked and restocked inventory when shipment was received and worked closely with the shipment team to communicate merchandise placement for all departments
- Act as the Head of Store Visual director in all departments
- Implemented successful merchandise strategies that improved store performance and customer satisfaction.
Department Leader
Moody Gardens Resort - Galveston, TX
07.2015 - 01.2017
- Assist with new hire training
- Coach and manage employee growth and development
- Work closely with the department manager to keep the team motivated and engaged
- Keep up with the cleanliness and over see safety hazards for my department
- Provide an overall great customer experience to each customer
- Check people in and out of our department in safely and professional manner.
Education
Associate's in Business -
Houston Community College
Diploma -
Texas Connections Academy of Houston
05.2017
Skills
- Customer Service
- Retail Management
- Visual Merchandising
- Operations Management
- Staff Development
- Strategic Planning
- Expense Tracking
- Supply Ordering
- Retail Inventory Management
Certification
OSHA, 05/01/15, Present
Personal Information
Willing To Relocate: Anywhere
Timeline
Regional Visual Manager
Winston Retail
02.2023 - Current
Sales Manager
The RealReal
05.2022 - 02.2023
Store Manager/Area Manager
SCOTCH & SODA
09.2019 - 05.2022
Assistant General Manager / Head of Visuals
Gap - Houston, TX
01.2017 - 09.2019
Department Leader
Moody Gardens Resort - Galveston, TX
07.2015 - 01.2017
Associate's in Business -
Houston Community College
Diploma -
Texas Connections Academy of Houston