Phylicia Keen
Granbury
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Hairstylist
Manetained Salon for Men
05.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Manager
SmartStyle Hair Salon
08.2021 - 05.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Customer Service Representative
Lotts Cleaners
01.2020 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Lipan High School
Lipan, TX05-2006
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Customer service
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Client relations
Timeline
Hairstylist
Manetained Salon for Men
05.2022 - Current
Manager
SmartStyle Hair Salon
08.2021 - 05.2022
Customer Service Representative
Lotts Cleaners
01.2020 - 05.2022
High School Diploma -
Lipan High School
Similar Profiles
Corinthia TownsendCorinthia Townsend
Front Desk Receptionist at Boardroom Salon for MenFront Desk Receptionist at Boardroom Salon for Men
Fatima LeonFatima Leon
Cosmetologist at The Barbershop Hair Salon for MenCosmetologist at The Barbershop Hair Salon for Men
Doris Lopez-C.Doris Lopez-C.
Stylist at The Barbershop, A Hair Salon for MenStylist at The Barbershop, A Hair Salon for Men