Javier Ceballos
Vista,CA
Summary
Instrumental Project Manager, bringing 10+ years of experience with achieving ambitious goals in challenging Information Technology environments. Continuously demonstrate ability to clearly and effectively articulate, present and promote varied ideas and issues before a wide scope of stakeholders. I provide functional and or technical support to customers to ensure validation of requirements and delivery of Information Technology capabilities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Specialist
Department Of Defence 40 Hrs/Week
04.2023 - Current
- Well versed of the organization’s mission, programs, business practices, customers, and IT infrastructure.
- Configured hardware, devices, and software to set up work stations for 89 employees.
- Responded to 30+ weekly support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used REMEDY IT MANAGEMENT Service Suite ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions for 89 staff members..
- Installed, configured and maintained 89 computer systems and network connections.
- Walked individuals through basic troubleshooting tasks.
Project Manager JR
MCI West G-6 Plans 40 Hrs/Week
02.2018 - 04.2023
- Planned and managed projects to ensure efficient execution in line with DoD established processes and protocols of scope, timeline, and quality.
- Worked with Information System Security Manager (ISSM)to Prepare and maintain Inventory and records related to technical issues, and hardware of 50+ CISCO switches.
- Handled 75+ weekly trouble calls and support emails utilizing REMEDY IT MANAGEMENT Service Suite.
- Coordinate with vendors and contractors for successful resolution and completion of projects.
- Coordinated site surveys in Area Distribution Nodes to upgrade network infrastructure to include VOIP and wireless communication solutions aboard Marine Corps Base Camp Pendleton.
- Ensured all Paperwork (Risk Assessment Letter)for all Secure Internet Protocol Router Network (SIPR) requests were completed and approved for use all all End User buildings on Camp Pendleton.
Management Fellow
San Diego County, Animal Shelter 40 Hrs/Week
09.2016 - 02.2018
- Conducted biennial inventories for approximately 550 items for 3 County shelters worth approximately $1.1M; completed 30 days before scheduled deadline saving 160 of hours of staff labor
- Performed quarterly Petty Cash Audits totaling $2,500 that resulted in 100% accuracy of onsite balances
- Created and implemented a Master Key Control Program for the Department of Animal Services that was in line with the County of San Diego’s security guidelines
- Managed and oversaw the implementation of Records Management Procedures
- Served as a liaison to the Fiscal staff; assisted the Administrative Services Manager ll and the Assistant Director with variety of tasks including reviewing County key policy procedures, performance measures matrix, and inventory guidelines
- Developed department practices to align with County procedures for disposing of County equipment and facilitated the submission for 3 County shelters; of 50 listings to the San Diego Property Reutilization Services in a time span of 7 months, consisting of over 200 pieces of equipment, worth approximately $50, 000
- Assisted Information Technology with department-wide inventories of over 50 asset items using ITRAC data system.
Logistics Site Manager
L-3 Communications 40 Hrs/Week
09.2010 - 02.2016
- Provided industry-leading supply management and logistical service by way of thorough understanding of Item Unique Identification (IUID) principles and terminology
- Demonstrated efficient skills as a Program Manager through prioritization and delegation of tasks
- Coordinated IUID data requirements and scheduled data calls with various DoD and Marine Corps Commands
- Oversaw compliance with Technical Manuals and Maintenance Management Standard Operating Procedures
- Used Microsoft Excel to compile, organize, and analyze IUID data in order to obtain daily quota goals
- Developed solutions as part of a quality management team.
Sergeant
United States Marine Corps 40 Hrs/Week
08.2003 - 09.2010
- Ensured all corrective and preventive maintenance was done properly, proficiently and within time deadlines
- Supervised all work conducted by 30 Marines and ensured it was in accordance with applicable Technical Manuals and Maintenance Management Standard Operating Procedures
- Provide personal and professional counseling in accordance with the Marine Corps mentorship program
- Maintained a 98% readiness for $1.2M pieces of equipment
- Instilled leadership and values in 30 Marines
- Effective under stressful situations; Performed refueling of 7 generators every 4 hours, 7 days a week during Operation Iraq Freedom II
- Demonstrated ability to apply sound knowledge to diverse applications
- Efficient as a manager by lading and keeping 30 Marines within Physical fitness Standards, holding uniform accountability inspections, and providing trainings and mentorship in order for each individual to remain proficient at their jobs
- Planned and assessed all equipment needs for joint operations
- Analyzed and reconciled the Daily Process Report (DPR) to ensure proper accountability and functioning status of over 40 pieces of equipment
- Completed accountability of equipment assets utilizing the Consolidated Memorandum Receipt (CMR)
- Responsible for all office management duties to include data entry, record keeping, and equipment orders
- Volunteered for humanitarian relief efforts while in Thailand: Orphanage support, painted various schools and supported local hospitals by feeding those in need.
Education
Master of Management -
University of Phoenix
San Diego, CA12.2016
Bachelor of Arts - Sociology
California State University - San Marcos
San Marcos, CA12.2013
Associate of Arts -
Palomar College
San Marcos, CA12.2012
Skills
- Flexible & Adaptable
- United States Marine Corps E-ITSM Remedy Features and Functionality Training
- Proficient in Microsoft Word, Excel, Sharepoint, Teams
- Incident Escalation
- Managing Multiple Projects
- Collaborative Leadership
- CompTIA Security Certified
- Client Relationships
- Site Surveys
- Organization and Time Management
Additional Information
- Navy and Marine Corps Achievement Medal – Awarded for Exceptional work ethic and exceeding expectations. Good Conduct (2) – Awarded for good conduct; not having any negative annotations, reprimands, or citations, and upholding the Marine Corps values of Honor, Courage and Commitment. Marine of the Quarter – Awarded for the distinct Marine that stands out above the rest in excellence in regards to: physical fitness, leadership abilities and job performance. Meritorious Sergeant Board- Awarded to Marine who wins competitive screening in various subjects to prove best suitable for promotion to the next leadership rank.
Certification
- CompTIA Security + Certified August 2023
- Lean Six Sigma Green Belt
- Advanced Electricians Journeymen’s Course – Marine Corps Engineer School
- Sergeants Leadership Course – Marine Corps Non-Commissioned Officer Academy
SECURITY CLEARANCE
Secret (Active-Current)
Timeline
IT Specialist
Department Of Defence 40 Hrs/Week
04.2023 - Current
Project Manager JR
MCI West G-6 Plans 40 Hrs/Week
02.2018 - 04.2023
Management Fellow
San Diego County, Animal Shelter 40 Hrs/Week
09.2016 - 02.2018
Logistics Site Manager
L-3 Communications 40 Hrs/Week
09.2010 - 02.2016
Sergeant
United States Marine Corps 40 Hrs/Week
08.2003 - 09.2010
Master of Management -
University of Phoenix
Bachelor of Arts - Sociology
California State University - San Marcos
Associate of Arts -
Palomar College
- CompTIA Security + Certified August 2023
- Lean Six Sigma Green Belt
- Advanced Electricians Journeymen’s Course – Marine Corps Engineer School
- Sergeants Leadership Course – Marine Corps Non-Commissioned Officer Academy
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