Anthony Tran
San Diego,CA
Summary
Retired U.S. Navy Chief Petty Officer with 20+ years of leadership, technical troubleshooting, and systems maintenance experience transitioning into Information Technology. Strong foundation in Tier 1 help desk and end-user support, incident resolution, ticketing systems, hardware and software troubleshooting, networking fundamentals, and technical documentation. Seeking an entry-level IT Support Technician role with long-term growth potential.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Leading Maintenance Manager
United States Navy
San Diego, California
05.2018 - 06.2025
- Managed preventive and corrective maintenance operations, ensuring optimal functionality of equipment and systems, which parallels the maintenance of Information Technology protocols
- Analyzed complex technical issues, developing strategic solutions that minimized downtime and improved operational efficiency
- Led a team of over 200 personnel, fostering a collaborative environment that emphasized communication and adherence to safety protocols
- Oversaw scheduling, troubleshooting, and documentation of complex system repairs - skills directly transferable to IT system and user support
- Maintained accurate maintenance records and prepared performance reports, demonstrating strong data analysis and documentation skills essential in IT environments
Quality Assurance Leader
United States Navy
San Diego, California
10.2012 - 04.2018
- Conducted system audits, inspections, and compliance reviews - experience applicable to IT system monitoring and security standards
- Developed and updated standard operating procedures to improve technical accuracy and consistency
- Trained personnel on quality assurance techniques, emphasizing the importance of compliance and security measures, which is crucial in IT role
Work Center Supervisor
United States Navy
Norfolk, Virginia
12.2004 - 09.2012
- Supervised 25+ team members, ensuring safety and operational standards were consistently met
- Led training sessions and performance reviews that improved team readiness by 20%
- Identified root causes of equipment failures and implemented corrective actions, strengthening troubleshooting skills critical to resolving IT incidents
- Supervised maintenance and operations of complex systems, applying skills directly transferable to IT troubleshooting, system reliability, and end-user support
Education
Associate of Science - Cybersecurity
ICOHS College
San Diego, CA02-2027
Skills
- Help desk and end-user support
- Ticketing systems and incident resolution
- Troubleshooting and problem-solving
- Windows and Linux OS installation and configuration
- PC hardware and software diagnostics
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Documentation and process improvement
- Communication and interpersonal skills
Certification
- CompTIA A+, in progress
- OSHA 30 - Occupational Safety & Health, completed
- Active DoD Secret Security Clearance, active
Projects
- CompTIA A+ Labs (IT Support & Help Desk)
- Resolved simulated end-user support issues using ticketing workflows, documenting solutions and escalating issues when required.
- Installed and configured Windows and Linux operating systems; performed PC hardware diagnostics and upgrades.
- Practiced incident resolution, SLA awareness, and ticket escalation workflows in lab environments.
Hobbies and Interests
- Technology Exploration
- PC Building / Hardware Assembly
- Cybersecurity Fundamentals
- Custom PC Builds & Troubleshooting
Languages
Vietnamese, Advanced
Timeline
Leading Maintenance Manager
United States Navy
05.2018 - 06.2025
Quality Assurance Leader
United States Navy
10.2012 - 04.2018
Work Center Supervisor
United States Navy
12.2004 - 09.2012
Associate of Science - Cybersecurity
ICOHS College