Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Anthony Treadwell

Indianapolis

Summary

Experienced technical support professional with robust background in troubleshooting and client assistance. Consistently enhances system functionality and resolves technical issues efficiently. Known for collaborative teamwork and adaptability in dynamic environments.

Overview

17
17
years of professional experience

Work History

UC Support Engineer

Level365
08.2016 - 03.2025
  • Oversee and manage the implementation of Unified Communications (UC) projects, ensuring timely delivery and client satisfaction.
  • Provide 1st and 2nd level support for all UC-related issues, including service outages and technical disruptions.
  • Deliver technical support and troubleshooting for clients using Level365's unified communications platform.
  • Assist with system configuration, user setup, and ongoing customization to align with individual client needs.
  • Diagnose and resolve issues related to VoIP, networking, and collaboration tools, maintaining high service uptime.
  • Work closely with customers to ensure smooth onboarding and seamless integration of Level365 services.
  • Collaborate with internal teams to escalate and resolve complex technical challenges efficiently.
  • Document support cases, solutions, and best practices to enhance knowledge sharing and service quality.
  • Conduct client training sessions and offer expert guidance on platform features and usage.
  • Work with remote monitoring and ticketing systems.
  • Monitor system and proactively identify and address potential issues.
  • Manage vendor relationships.
  • Strengthen client relationships by working one-on-one with customers.
  • Effectively communicate the cause of the support issue and resolution.
  • Identify potential training opportunities and coordinate with clients or vendors.

Medical Imaging Specialist

Express Scripts
03.2014 - 08.2016
  • Processed and opened orders, verified member eligibility, and conducted cross-checks to confirm qualification for various programs.
  • Entered, updated, and verified data across multiple systems to ensure accuracy and accessibility for all personnel.
  • Accurately proofread and input prescription information, adhering to productivity and quality standards.
  • Collaborated as part of a cross-functional team to resolve requests across Pull Department, Pull Rx, Letter Processing, and Controls Exception within ESI.
  • Maintained strict confidentiality of sensitive information in compliance with company policies and data handling guidelines.
  • Partnered with peers across departments to improve overall customer experience and workflow efficiency.
  • Conducted side-by-side training sessions with upper management, new hires, and team members to support onboarding and ongoing development.

Data Entry/ Inventory Control

BrightPoint
08.2008 - 09.2012
  • Accurately managed, updated, and input data into the computer database and order filling tech bench.
  • Entered data from various sources including spreadsheets, forms, and documents with a high level of precision.
  • Verified data accuracy through cross-checking and validation processes.
  • Identified and corrected errors or inconsistencies to ensure data integrity.
  • Generated reports as requested to support supervisor and team needs.
  • Monitoring the quantity and location of all items in stock.

Education

Bachelor of Science - Business Information Systems

Indiana Wesleyan University
04.2018

Associate of Science - Computer Information Technology

Indiana Wesleyan University
12.2011

Skills

  • Help Desk Support
  • Troubleshooting
  • Customer Service
  • Hardware/Software Support
  • VoIP installation
  • Remote support
  • Troubleshooting skills
  • Network troubleshooting
  • Hardware and software installation
  • Customer education
  • Equipment Installation
  • Training
  • Communication
  • SQL
  • Data Visualization
  • Record Keeping
  • Data Entry
  • Reports
  • Inventory Control
  • Technical support
  • User support
  • Application support
  • Software support
  • Technical analysis
  • System administration
  • Application installations
  • Technical documentation
  • Hardware troubleshooting
  • System configuration
  • Ticketing systems
  • Teamwork and collaboration
  • Problem-solving
  • Creative issue resolution
  • Organizational skills
  • Tracking and documentation
  • Customer service expert
  • LAN/WAN
  • Troubleshooting network issues

Awards

  • Performance Award, Exceeded targets consistently.
  • Technical Excellence Award, Recognized for advanced troubleshooting capabilities.
  • Team Player Award, Recognized and celebrated for strong teamwork.
  • Customer Service Award, Acknowledged for consistently positive client feedback.
  • Loyalty Award, Dedication and service to organization.
  • Incentive Award, Awarded for achievements and performance.
  • Above and Beyond Award, Acknowledged for dedication and demonstrating exceptional contributions beyond normal responsibilities.

Timeline

UC Support Engineer

Level365
08.2016 - 03.2025

Medical Imaging Specialist

Express Scripts
03.2014 - 08.2016

Data Entry/ Inventory Control

BrightPoint
08.2008 - 09.2012

Associate of Science - Computer Information Technology

Indiana Wesleyan University

Bachelor of Science - Business Information Systems

Indiana Wesleyan University

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