Summary
Overview
Work History
Education
Skills
Websites
Tools
Timeline
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Anthony Troxell

Phoenix,AZ

Summary

Experienced and detail-oriented professional with over 7 years of proven expertise in business and data analysis, strategic solutions, product management, and sales operations. Proficient in transforming data sets into actionable insights and driving performance improvements through collaboration with cross-functional teams. Actively pursuing further development of business and technical acumen through an MBA program. Seeking opportunities to leverage and enhance existing skills in a sales operations role.

Overview

7
7
years of professional experience

Work History

SENIOR BUSINESS ANALYST

ConvergeOne
03.2021 - Current
  • Oversee all things concerning the item master for NetSuite ERP implementation, including gathering and defining business requirements, providing support during User Acceptance Testing (UAT), and creating and configuring items to ensure alignment with organizational needs
  • Orchestrate the creation and presentation of business reports, facilitating data-informed decisions across teams and positively impacting the company’s annual revenue
  • Partner with cross-functional teams to develop Power BI dashboards, increasing transparency and comprehension of key business metrics
  • Manage and track various project requirements throughout lifecycle, communicating essential changes, enhancements, and modifications to stakeholders, ensuring alignment with project deliverables.

SALES OPERATIONS ANALYST

ConvergeOne
  • Streamlined reporting processes, improving time efficiency for essential deliverables
  • Prepared and presented monthly KPI reports for National Account Managers and Sales Directors, aiding leadership in strategic planning
  • Performed detailed analysis and reported on key business metrics including pipeline, bookings, revenues, profits, win/loss rates, and renewal rates.

SENIOR DATA ANALYST – CONSULTANT (CONTRACT)

World Wide Technology
09.2020 - 12.2020
  • Analyzed ServiceNow data using SQL, identifying, and implementing system improvements
  • Partnered with leadership to establish KPIs and SLAs to evaluate team performance
  • Developed and maintained performance-tracking dashboards in ServiceNow and Power BI, ensuring effective performance management.

SENIOR OPERATIONS ANALYST

Republic Services
06.2018 - 05.2020
  • Managed cross-functional projects, visiting division offices and call centers to identify areas of improvement in processes and personnel, resulting in key operational improvements focused on customer experience
  • Analyzed performance data and KPIs, focusing on missed pickups and service commitment failures to guide strategic operations adjustments and process improvements
  • Conducted comprehensive customer experience analyses using customer data and survey responses to distinguish detractors and promoters, delivering key insights to leadership
  • Coordinated a variety of corporate projects aimed at enhancing operational functions and refining KPI-targeted improvement approaches.

SALES OPERATIONS ANALYST

Republic Services
  • Created ad hoc dashboards and reports for sales verticals utilizing Salesforce, BI tools, and Excel; as well as reviewed and resolved tickets in ServiceNow
  • Administered Salesforce, ensuring optimal usage and effectiveness for the Field Sales team
  • Sourced and loaded leads into Salesforce for ISR team using D&B Hoovers
  • Prepared weekly ISR performance reports for Sales leadership team.

DATA INTEGRATION ANALYST II

Willis Towers Watson
12.2016 - 06.2018
  • Facilitate the transformation, loading, maintenance, and delivery of client data using SQL, Excel, and ETL tools, handling a book of business with ~130 clients and coordinating weekly client-facing calls with stakeholders
  • Identified and rectified client record errors through thorough data analyses, addressing fallout reports and reasons behind non-integration, in close collaboration with clients and third-party data vendors
  • Provided timely resolution of escalated data issues to maintain customer and client satisfaction and meet SLAs
  • Fostered professional client relationships, providing consistent support and communication to ensure successful data integration and client satisfaction.

Education

MASTER OF BUSINESS ADMINISTRATION -

University of Illinois Urbana-Champaign
Champaign, IL
05.2024

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION -

Indiana University East
Richmond, IN

Skills

  • Business & Data Analysis
  • Sales Operations
  • Project Management
  • Advanced Reporting
  • Process Optimization
  • Leadership
  • Agile/Scrum Methodologies
  • Lean Six Sigma
  • Data Visualization
  • Performance Metrics & KPI Tracking
  • Cross-Functional Collaboration
  • Client Relationship Management
  • Change Management
  • Statistical Analysis & Modeling
  • Extract, Transform, Load (ETL)
  • Strategic Planning & Execution

Websites

Tools

  • Advanced Excel
  • SQL
  • R
  • Python
  • Power BI
  • Tableau
  • QlikView
  • Cognos
  • Salesforce
  • MS Dynamics CRM
  • ServiceNow
  • SharePoint
  • Jira
  • NetSuite
  • Medallia
  • Xactly
  • Word
  • PowerPoint

Timeline

SENIOR BUSINESS ANALYST

ConvergeOne
03.2021 - Current

SENIOR DATA ANALYST – CONSULTANT (CONTRACT)

World Wide Technology
09.2020 - 12.2020

SENIOR OPERATIONS ANALYST

Republic Services
06.2018 - 05.2020

DATA INTEGRATION ANALYST II

Willis Towers Watson
12.2016 - 06.2018

SALES OPERATIONS ANALYST

ConvergeOne

SALES OPERATIONS ANALYST

Republic Services

MASTER OF BUSINESS ADMINISTRATION -

University of Illinois Urbana-Champaign

BACHELOR OF SCIENCE, BUSINESS ADMINISTRATION -

Indiana University East

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