Anthony Tsiklidis
The Bronx
Summary
Highly skilled Patrol Leader with relevant experience public safety. Strengths include leadership, communication, and crisis management skills which have been refined through previous roles. In prior capacities, implemented successful strategies to improve security measures, demonstrating a strong commitment to community safety.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Terminal Security
TSA
New York
01.2025 - 07.2026
- Communicated effectively with fellow operators regarding operational matters during shift changes or transfers of routes at terminals.
- Ensured compliance with security policies by regularly auditing networks for vulnerabilities.
- Monitored cargo loading and unloading operations, following security, and safety measures.
Baggage Service Office Agent
American Airlines
Astoria
10.2024 - 05.2025
- Provide empathetic and professional assistance to passengers experiencing luggage-related issues, ensuring timely resolution of time-sensitive and stressful situations.
- Offer personalized support and understanding to passengers affected by delayed luggage, ensuring their concerns are addressed and resolved efficiently.
- Coordinate and arrange timely deliveries of luggage to passengers, ensuring seamless execution and minimizing inconvenience.
- Demonstrate exceptional multitasking skills, making informed decisions under pressure while maintaining composure and professionalism.
- Deliver continuous frontline customer service, fostering a positive experience for American Airlines passengers and promoting brand loyalty.
Lead Wheelchair agent Coordinator
ABM Industries
Queens
10.2023 - 10.2024
- Passenger Transport: Safely push passengers in wheelchairs to/from check-in, security, gates, customs, baggage claim, and aircraft.
- Assistance with Belongings: Help with carry-on and checked luggage, ensuring items reach the right place.
- Customer Service: Provide friendly information, directions, and address concerns, projecting a positive image.
- Safety Compliance: Follow TSA screening, airline rules, and company procedures, including proper wheelchair use locking brakes, pushing carefully.
Baggage Handler
Guardian Professional Services
Queens
09.2021 - 08.2022
- Transported and coordinated baggage between terminals and platforms efficiently.
- Communicated with passengers regarding special handling requirements for their luggage.
- Maintained detailed logs to ensure accuracy and timely processing of baggage.
- Inspected and organized ground operations, ensuring smooth workflow.
Bar/Lounge
USTA National Tennis Center
Queens
01.2021 - 08.2021
- Served food and alcoholic beverages in a fast-paced environment, ensuring excellent customer service.
- Prepared and mixed a variety of drinks while adhering to responsible serving guidelines.
- Managed transactions, handled cash, and operated POS systems efficiently.
- Maintained cleanliness and organization of the bar and dining area.
Restaurant
Beekman at Temple Court
New York
06.2018 - 12.2020
- Served food efficiently in a fast-paced nighttime environment.
- Maintained constant contact with customers, ensuring a positive dining experience.
- Provided friendly and responsive service, addressing customer needs promptly.
- Worked collaboratively with team members to ensure smooth operations.
- Handled high-pressure situations with professionalism and efficiency.
Education
Highschool Equivalency -
Long Island City High School
Skills
- Customer Service
- Brand Management
- Safety Principles
- Marketing
- Monitoring and Installation of Braking Systems
- Transportation of Passengers
- Customer Demand Planning
- Professional Services
- Point-of-sale Systems
- Customer Relationship Management
- Restaurant Operation
- Service Delivery
- Microsoft Word
Certification
Certified Security Guard, with a Certificate of Completion
Timeline
Terminal Security
TSA
01.2025 - 07.2026
Baggage Service Office Agent
American Airlines
10.2024 - 05.2025
Lead Wheelchair agent Coordinator
ABM Industries
10.2023 - 10.2024
Baggage Handler
Guardian Professional Services
09.2021 - 08.2022
Bar/Lounge
USTA National Tennis Center
01.2021 - 08.2021
Restaurant
Beekman at Temple Court
06.2018 - 12.2020
Highschool Equivalency -
Long Island City High School