Anthony Tucker

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Cultivated professional working relationships with peers and supervisors.
• Enforced company policies and regulations with employees.
• Trained new employees and delegated daily tasks and responsibilities.

• Communicated with customers to review catering order and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
• Maintained extensive calendar of events and attended necessary event meetings and conference calls.
• Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Maintained productive, efficient approach to all tasks.
• Operated register to process payments and collect cash payment for order totals.
• Contributed to team success by completing jobs quickly and accurately.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

- 2 month temporary job right out of high school

- Serving military personnel in officer school

- cooking, cleaning & managing 3 meals a day 150 people each meal