Anthony Ungaro
Las Vegas,NV
Summary
Dynamic leader with proven expertise in restaurant operations management and menu development, honed at Birraporetti's Italian Restaurant and Karl Strauss. Excelled in recruiting and kitchen oversight, achieving a significant improvement in staff onboarding efficiency. Known for crafting innovative promotions and enhancing customer service, leading to increased sales and customer satisfaction. Balances meticulous attention to detail with exceptional team leadership abilities.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Birraporetti's Italian Restaurant
06.2013 - 06.2020
- Reconciled cash and credit card transactions to maintain accurate records.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
Bar Manager
Karl Strauss
01.2010 - 09.2013
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
Associate of Arts - Business Administration And Management
Fullerton College
Fullerton, CASkills
- Restaurant operations management
- Menu development
- Kitchen oversight
- Recruitment
Timeline
Restaurant Manager
Birraporetti's Italian Restaurant
06.2013 - 06.2020
Bar Manager
Karl Strauss
01.2010 - 09.2013
Associate of Arts - Business Administration And Management
Fullerton College