Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Upchurch

Everett,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings to build lasting customer relationships and retention.

Overview

10
10
years of professional experience

Work History

General Manager

United Access
04.2021 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performance results.

Insurance Agent

Virtuity Financial Partners
12.2020 - 05.2022
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Insurance Agent

Famers Insurance
04.2018 - 12.2020
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Quality Assurance Manager

National Food Corporation
08.2014 - 04.2018
  • Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
  • Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
  • Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Championed a customer-focused mindset across the organization by emphasizing the importance of consistently delivering high-quality products and services.

Education

Associate of Science - Electrical Engineering

ITT Technical Institute - Spokane Valley
Bothell
06.1997

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Training and coaching
  • Networking abilities
  • Customer Retention

Timeline

General Manager

United Access
04.2021 - 07.2024

Insurance Agent

Virtuity Financial Partners
12.2020 - 05.2022

Insurance Agent

Famers Insurance
04.2018 - 12.2020

Quality Assurance Manager

National Food Corporation
08.2014 - 04.2018

Associate of Science - Electrical Engineering

ITT Technical Institute - Spokane Valley

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Anthony Upchurch